Retail Manager

You will be a dedicated and experienced retail professional. You will lead by example and inspire our retail team to maximise sales and deliver excellent customer service. You will continually look at ways to develop and improve performance across the areas that you are responsible for.

You will have excellent communication skills and demonstrate a coaching management style, being clear, open and honest. You will ensure retail staff, trainees and volunteers are trained to the highest of standards whilst having the ability to take corrective action when necessary.

You will have a positive, can-do attitude towards the role. With a record of meeting targets you will be self-motivated to get the best from your team.
Accountable To
The post-holder will work closely with and report to the Operations Director across the range of activities covered by the post.
Working Relationships

The Retail Manager will be supported by the Operations Director and will work closely with other members of the New Start Highland team.
Key Results & KPI's

• Revenue increased across all outlets in line with budget


• All outlets operate efficiently and within regulatory guidance


• Staff supervised and guided towards maximum performance


• Timely performance data available


• Positive customer feedback


• Initiatives, promotions and events to attract and retain customers


Responsibilities

• Maximising revenue


• Team leadership


• Operational excellence


• Customer experience


• Building brand loyalty


Key Tasks & Duties

• Analysing our current retail offer then recommending and implementing improvements


• Ensuring stock is well presented on all sites and offer is consistent with brand guidelines.


• Organising all Retail operations and allocating responsibilities to staff.


• Liaising with Furniture service to ensure stock available for all outlets.


• Supporting staff trainees and volunteers to deliver excellent customer service across all outlets.


• Recording customer feedback, addressing any issues that arise in a professional manner


• Collaborating with the Marketing Director to deliver initiatives, promotions and events to attract and retain customers.


• Monitoring financial results and ensuring performance data is kept up to date.


• Ensuring all outlets adhere to health and safety regulations and other regulatory requirements.


• Communicating clearly and effectively with other members of the team and the general public in a courteous manner that promotes a positive image


• Acting within the values and culture of New Start Highland with accountability and professionalism.
  
  Essential



• Able to devise and implement an effective retail strategy


• Able to deliver a high level of quality customer service


• Able to create an attractive retail environment


• Able to work on own initiative and to deadlines


• Good organisational skills


• Great communication skills


• Able to relate to vulnerable persons


• Positive leadership skills


• Able to positively promote New Start Highland values, culture and ethos.


• , Previous experience working with volunteers and / or people with vulnerability issues


• Previous supervisory experience


• 
  
  Approach
  
  Essential
  
  
• Flexible approach


• Ability to relate to people and to form and develop constructive relationships at all levels


• Ability to represent the organisation positively and constructively


• Ability to maintain a good sense of humour and to remain focussed


• Comfortable interacting with people from all backgrounds


• Get stuff done!


• 
  
  There are 32 days annual leave per annum inclusive of public holidays


The salary dependent on experience.

There will be an opportunity to participate in a contributory pension scheme.

The post requires a Basic Disclosure. You must be eligible to work in the UK.
Core Skills & Competencies