Retail and Volunteer Supervisor

Home-Start Clackmannanshire is a long standing, dynamic charity, striving to ensure every young child (under 12) has the best possible start in life locally. Raising a family has never been easy; our trained volunteers and staff are there to support families through challenging times. 

We provide a bespoke support package of 1:1 and group services for families, helping them to cope with the stresses and strains of daily life and encourage them to build the skills, confidence, and strength they need to nurture their children for years to come. As part of our service, we run a charity shop in Alloa, which generates income for our support work, offers volunteering opportunities, and is a local Bairn Bank, providing items at no cost when needed.

Purpose of the job:

We are looking for a Retail and Volunteer Supervisor to join our team of volunteers and Retail & Enterprise Manager at our shop on Alloa High Street. The successful candidate will provide day to day management of the shop on their working days, providing effective support for our team of dedicated volunteers, and supporting the recruitment, induction, and on-going training of volunteers.

The post holder will ensure appropriate standards of security and health and safety in the shop and be responsible for effective management of stock to provide a high-quality retail experience, and meet ambitious sales targets. 

Main responsibilities:

·        To maximise income and achieve sales targets in the Shop at 16 High Street, Alloa, and by way of wider opportunities such as pop-up shops across Clackmannanshire.

·        To ensure that the shop premises are always clean and tidy and that goods are displayed in an attractive and presentable manner - develop a programme of themed window displays. 

·        To act as keyholder - to open and close the shop for agreed trading hours and ensure that the premises are secure on leaving. To respond to emergency call out if and when necessary.

·        To recruit, train, support and supervise retail volunteers, encouraging an active interest in the shop and the wider work of Home-Start Clackmannanshire.

·        To assist our Retail & Enterprise Manager with planning rotas and supporting with holiday cover as necessary.

·        To generate stock donations to meet sales requirements; accept, sort, price and display stock in accordance with Home-Start Clackmannanshire’s guidelines.

·        To take responsibility for stock control, ensuring high quality, and appropriate ragging/disposal of unsold donations at the best possible return.

·        To work with the Retail & Enterprise Manager and CEO to:

·        Publicise the charity shop (making use of social media); · enhance the image of Home-Start Clackmannanshire; · ensure that all queries about Home-Start Clackmannanshire’s services are signposted to its main office and that information held at the shop is up to date; · maintain good relations with the public, trade councils, landlords and neighbouring retailers.

·        To support with reporting to the CEO on the performance of the shop; its staff, and volunteers.

·        To ensure that all Home-Start Clackmannanshire’s administrative and financial procedures are followed including banking, cash register reconciliation, weekly returns, Gift Aid records, and volunteer records.

·        To work closely with the team/CEO to ensure that any problems in the shop are resolved quickly and effectively.

·        To ensure that staff and volunteers are aware of and comply with Home-Start Clackmannanshire’s Health and Safety Policy. To ensure statutory responsibilities are met concerning fire regulations. To report to the Retail & Enterprise Manager/ CEO any incidents or potential incidents in the charity shop’s premises to comply with Home-Start Clackmannanshire’s Health and Safety Policy.

·        To ensure that Home-Start Clackmannanshire’s Equality and Diversity Policy is adhered to.

The post holder will work 18 hours over 3 days. This will be done on a two-week rota basis, typically requiring:

·        Week 1 – Monday, Wednesday, Thursday

·        Week 2 – Monday, Wednesday, Saturday

Some flexibility in hours will be required from time to time; for example, to support holiday cover.

Usual place of work will be the shop (16 High Steet, Alloa), but some travel around Clackmannanshire is expected to support donation collections, and pop-up shop opportunities. Travel expenses will be reimbursed.

This job description will be reviewed from time to time and may be updated through consultation with the post holder, depending on the changing needs of the charity.

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.