Retention Manager

Retention Manager

Toyota Newbridge

Salary up to £35,000. OTE up to £50,000. Company Car.

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Relationship Building: Build strong relationships with customers and Sales Executives through clear, effective communication.

Customer Analysis: Analyse customer behaviours to support retention strategies with actionable insights.

Feedback Interpretation: Gather and interpret customer feedback to inform retention strategies and produce detailed behaviour reports.

Retention Strategy Development: Develop and adapt customer-centered retention strategies based on feedback and trends.

Sales Collaboration & Negotiation: Collaborate with the Sales team to present tailored retention solutions and negotiate contract renewals.