SaaS Field Technician

The purpose of the Cloud Enablement and Support role is to ensure the seamless onboarding, adoption, and ongoing operation of our cloud solutions. The role provides end-to-end coordination across customer, technical, cybersecurity, and contractual requirements, acting as a central point of ownership throughout the customer lifecycle. It exists to reduce onboarding friction, accelerate time to deployment, and enhance customer satisfaction and retention. By improving processes, ensuring consistency, and managing support effectively, the role enables scalable growth of our cloud business while allowing sales and technical teams to focus on revenue generation and strategic priorities. Detailed Description:

• owning the end-to-end onboarding process for new cloud customers,
• coordinating cybersecurity reviews and managing contractual requirements including MSAs and SLAs.
• primary point of contact during implementation, ensuring a smooth transition from sales to delivery
• manage and resolve customer support issues, escalating where required, and maintaining high service standards.
• develop and refine onboarding processes, documentation, and best practices to improve efficiency and consistency
• liaise across internal teams, identify process improvements, and contribute to customer retention, satisfaction, and overall cloud business growth.
  
  We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins., experience in cloud-based products or SaaS environments, with a strong understanding of customer onboarding and support processes.
• familiar with cybersecurity requirements, data protection considerations, and contractual frameworks such as MSAs and SLAs.
• background in customer-facing roles, project coordination, or technical support is essential
Preferred Skills/Experience:
• Strong communication, organisation, and stakeholder management skills are required,
• the ability to manage multiple priorities.
• Experience working across cross-functional teams is important.
• A technical aptitude and problem-solving mindset are desirable, as is the ability to drive process improvements in a growing, fast-paced environment
  
  Salary sacrifice-led pension plan that matches employee contributions up to 7%.
• Free life assurance cover at the value of four times basic annual salary.
• 25 days holiday per annum plus 8 public holidays. (There is an option to purchase an additional 5 per year).
• Internal reward and recognition scheme linked to internal benefits platform.
• Employee Assistance Programme.
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
• Cycle to Work scheme.
• Enhanced family-friendly benefits.
• Company sick pay
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.