Sales & Service Consultant


Sales & Service Consultant


VELUX Group, Queensway, Fife

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 24 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: afde60b94eaf45eebed9273d211d5f28

Full Job Description

Based at our office in Glenrothes, you will become part of the Vario by VELUX customer services department and work within a team of highly motivated and skilled colleagues.

You will have an important role within our business, delivering a high-quality service to a range of customers which include Builders Merchants, Architects, Installers and Home Owners.

As a member of our team, you will be responsible for :

Listening to customers and understanding their project needs.

Ensuring full understanding of the project's requirements, aesthetics, functionality, and budget.

Inspiring customers with Vario by VELUX solutions and suitable product recommendations.

Taking full ownership of the customer's journey and experience.

Sharing your knowledge of Vario by VELUX products with internal and external customers

Delivering a memorable experience for our customers; whilst providing comprehensive and accurate product and services information

Enhancing our customers experience by recommending the correct product choices

Coordinating service requests through various channels such as phone, email, and chat

Dealing with escalated product based complaints, to produce workable solutions

Building positive relationships with all levels of the organization in order to exchange information and follow-up on customer requests

Recognizing commercial opportunities to facilitate business growth

Navigation of systems and information tools to provide relevant and accurate information

You are service-minded and have a passion for delivering high quality and commercially focused interactions with customers.

Your curiosity and effective communication skills help you to successfully tap into customer needs.

You thrive in an outgoing role and with your interpersonal skills you easily build effective relationships whether it is face-to-face, on the telephone or via email.

You quickly connect with people and your approach creates trust and confidence. You actively propose, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener.

With your structured approach and attention to details, you never lose sight of a customer project, and you understand that delivering the agreed within the deadline is crucial for this role.

Furthermore, you :

Possess a sales-mindset and the ability to close a sales and at the same time ensure that the customer is getting the best possible solution.

Hold well-developed questioning techniques to ensure in-depth understanding of customer needs.

Have a curious mind-set and are excited to learn about our product portfolio and offerings.

Have solid IT-skills and experience working with CRM systems.

Have excellent written and verbal communication skills.

Your opportunities

You will work alongside experienced and committed colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will.

Our team is characterised by an informal tone, high feedback culture and respect for each other both as collaborators and as individuals.

We are a solid value-based company where commitment, Customer centricity and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.