Sales Support Administrator

You will provide administrative support to the sales support team, processing new vehicle order and ensuring excellent levels of service for our customers.

• 
  What will I be doing
• 
  
• Processing of new orders from all sales channels within the business.


• Complete pre order checks and place order with dealerships/manufacturers.


• Promptly and professionally receive all telephone calls (overspill from reception).


• Support sales staff by developing an interest in orders, incoming calls and general business.


• Communicate professionally with sales staff and deliver solutions when issues


arise.

• Secure finance quotation and manage the anti-money laundering checks process.


• Assist with dealer to secure escalations.


• Complete delivery today calls to customers to ensure everything went smoothly with delivery.


• Adept at using CRM and ensuring that the system is kept updated.


• Deal with ad hoc queries from customers, and provide information as required.


• Cover for other roles and Reception when required
  
  Experience in a customer facing administrative role


• Excellent telephone and customer service skills


• High standard of written and verbal communication with great attention to detail


• Experienced in a role with multiple computer systems and varying demands


• Comfortable handling complaints when required and helping to meet customer needs


• Highly competent in computer packages including CRM, databases, excel and word


• Problem solving ability


• Willingness to cover other roles when required


• Knowledge of vehicles and the sector is beneficial
  
  Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.


These aren't just empty words either, with our business being recognised as a UK Great Place to Work for 12 consecutive years.

Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer an industry-leading personal benefits package which includes:

• 35 days holidays plus 2 duvet days, a shopping day and your birthday off!


• Annual Birthday Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events


• A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits


If you're attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.
To learn more about Fleet Alliance being a Great place to work visit:

Working at Fleet Alliance Limited | Great Place To Work® UK

Pulled from the full job description

• Flexible schedule


• Gym membership