Sales Support Advisor

Sales Support Advisor

Location: Cowie, Stirling, UK

Post date: 2026-01-02

Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW

Salary: £25,120 per annum

Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Hybrid working: After training, colleagues may work from office and home for part of the week

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026

Overview: Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

What you'll do:

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.


• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.


• Work in a target-based environment.


• Work 37.5 hours per week Mon-Sun with varied set shift patterns; shifts allocated at offer stage with preferences considered where possible.


• When customers need us most, work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off.

Training and Development: Training and Development is hugely important to us. Our comprehensive 7-week program fully prepares new starters with classroom-based sessions, hands-on Academy experience, and live customer calls under guidance. All sessions are face-to-face in the office, Monday to Friday, 9am to 5pm. No holidays are allowed during this period.

What you'll bring:

• Results-oriented with a strong enthusiasm for sales


• Exceptional at building rapport and connecting with people


• Skilled at identifying and addressing customer needs


• Creative in solving problems


• Eager to acquire new skills and knowledge

The Benefits:

• Individual Lifestyle – Free Sky TV, discounted broadband, Sky Glass and mobile


• Cashback and discounts across hundreds of retailers


• Discounts and offers on Sky products for friends and family


• Health and wellbeing – Private healthcare and Digital GP via Aviva; Dental and other healthcare options


• Subsidised onsite gym and discounts on external gyms


• Cycle to work scheme


• Financial wellbeing – Sky pension plan and Life Assurance


• Annual Sharesave scheme and long service awards

Where you'll work: Based at Kirkton Campus in Livingston, home to over 2000 colleagues. Free onsite parking and a free shuttle bus service from Livingston North train station and Livingston shopping centre. Access to subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, Amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.

Inclusion: CVs aren’t everything. We focus on who you are and the potential you bring to Sky. We have a unique recruitment process with a series of questions and a video round. If you need adjustments, contact our Recruitment Team by selecting the support option at the start of your application.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. For more about working with Sky, search #LifeAtSky on social media.

Important: If your application is successful, you'll be asked to complete a criminal record check. Depending on the role and the nature of any convictions, the offer may be withdrawn.

#s1-Gen

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 23rd February 2026Salary: £25,120 per annumSite: Sky, 1 MacIntosh Rd, Livingston EH54 7BWShifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do:Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.Work in a target-based environmentWork 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development:
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you'll bring:Results-oriented with a strong enthusiasm for salesExceptional at building rapport and connecting with peopleSkilled at identifying and addressing customer needsCreative in solving problemsEager to acquire new skills and knowledge The Benefits:
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:
Individual LifestyleFree Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailersDiscounts and offers on Sky products for friends and familyHealth and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life AssuranceAnnual Sharesave scheme and long service awards Where you'll work:
We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym.
Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.