Scheduler (Operations / Planning)

As our Scheduler, you will play a key role in making that happen - ensuring we continue to deliver the continuity and relationship-led care that we are renowned for. We are proud to have been named a Top 20 Home Care Provider in Scotland for the last 4 years running, and we are looking for someone who wants to be part of a highly regarded local team and play a key role in supporting our next stage of growth. This is a full-time, office-based role, working as part of our collaborative office team in Livingston.,

• Take ownership of creating, managing, and continuously improving schedules across the service
• Ensure efficient allocation of Care Professionals to meet client needs
• Proactively manage changes, cancellations, and service demands
• Plan ahead to anticipate capacity gaps and work with recruitment to address them
• Maintain continuity and consistency of care wherever possible
• Monitor scheduling performance, analyse operational data and identify opportunities for continuous improvement
• Use operational data and reporting to support effective decision making and future planning
• Act as a central point of coordination between teams
• Support the business in balancing client demand with staff availability
• Maintain accurate and up-to-date records within the scheduling system
• Contribute to improving processes as the business continues to grow, Alternative roles with similar transferable skills may include: Workforce Planner / Resource Planner / Care Coordinator / Logistics Coordinator / Operations
Additional Information Why This Role Is Different You're not just managing schedules - you're helping to:
• Deliver consistent, high-quality care
• Support Care Professionals
• Maintain strong client relationships
• Help drive continuous improvement across our scheduling operation
• Shape how a growing service operates
  
  Experience managing complex schedules in a fast-paced environment such as care, logistics, transport, workforce planning, or operations
• Strong organisational and prioritisation skills
• Strong analytical skills with the ability to use information and data to solve problems and support decision making
• Confidence in making decisions, taking ownership and balancing competing priorities
• Excellent communication skills
• A proactive, problem-solving mindset
• High attention to detail
• Ability to remain calm and effective under pressure
• Comfortable working with systems, data, and scheduling software, If you're an experienced Scheduler, Resource Planner, Workforce Planner, Logistics Coordinator, or Operations Planner (or similar) looking for a role with ownership and purpose - we'd love to hear from you.
  
  At Home Instead West Lothian, we believe that outstanding home care is built on consistency, trust, and relationships.
  
  Competitive salary of £30,000 - £35,000 (DOE)
• Performance-related bonuses
• High-street discounts
• Health & Wellbeing Programme
• Discounted gym membership
• Referral programme
• Company pension
• Ongoing development and progression opportunities
• Working as part of a supportive and collaborative office team