Scheduling Team Lead

Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators.

This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day-to-day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right-first-time outcomes.

Key Responsibilities

Lead, coach, and support a team of Scheduling Coordinators

Allocate and manage daily workloads effectively

Monitor team performance against key operational KPIs

Act as the main escalation point for customer and engineer queries or issues

Oversee scheduling, pre-siting, dispatch, and related workflow processes

Ensure accurate and up-to-date system records across all scheduling activity

Identify and resolve issues impacting customer experience or installation delivery

Support reporting, performance tracking, and continuous improvement initiatives

Work closely with operational teams to improve efficiency and service outcomes

About You

Proven experience leading a scheduling, customer service, or operational support team

Strong organisational and problem-solving skills with attention to detail

Confident communicator with the ability to manage stakeholders at all levels

Experience working with scheduling systems or CRM platforms

Ability to make effective decisions in a fast-paced environment

Customer-focused approach with a commitment to service excellence

What’s on Offer

Opportunity to lead a key operational team within a growing business

Supportive working environment with scope for development

Competitive salary (depending on experience)

Ongoing training and career progression opportunities

35 hour working week 

If you’re a driven leader who thrives in a fast-moving operational environment, we’d love to hear from you. Please contact Lyndsey at Global Highland