Senior Clerical Officer (Permanent) (Full Time) - REN15168

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Senior Clerical Officer

We are looking for a well organised individual to ensure an effective clerical support service is provided to our stakeholders and customers of the Adult and Family Learning Team. The team deliver adult and family learning activities in the community supporting families and adults aged 16 and over with opportunities to return to learning and to connect with people in the community. Courses are delivered for adults including reading, writing, spelling and numbers, beginner english for speakers of other languages, crafting and mending, equalities, money management, parenting, personal development, life skills, wellbeing, women's history and work clubs.

Duties for the post include: providing an effective financial business support service; processing manual and computerised financial, customer, and staff information; producing and analysing reports; document production, including typing letters and reports; processing purchase orders; providing basic IT assistance; and, instructing, allocating and checking work of employees, and providing advice and guidance on a regular basis.

The post-holder will be the senior member of the Customer & Digital Operations team supporting the Adult and Family Learning Team based at West Johnstone Campus, so good organisational skills are essential in addition to effective communication skills as you will be supporting the service manager and wider team; arranging community events, resolving enquiries from customers; and, liaising regularly with other Council staff.

It is essential that you have experience of; working in a clerical role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Excel and databases. It is also essential that you have the ability to; work as part of a team and on your own initiative; work to deadlines and quality standards and have effective organisational, customer care and communication skills.

It is desirable that you have experience of procurement systems (Business World), Children’s Services systems and processes and supervising staff.

An SVQ level 3 in an Administration related subject or equivalent is also desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.