Senior Compliance Manager

City Facilities Management Holdings Ltd

Senior Compliance Manager

£45000

City Facilities Management Holdings Ltd, Blythswood New Town, Glasgow City

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 27 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7d35d51166f444619654261b3f84c979

Full Job Description

The Senior Compliance Manager will be responsible implementing a clear strategy to drive compliance and consistency in our operating standards, ensuring a safe and compliant working environment across a dedicated account, for both our own operations and that of our supply chain.

This is a critical role, which will act as a subject matter expert on all matters related to compliance. The successful candidate will ensure City FM meets its statutory responsibilities and promotes a safe working environment and safe systems of work for both colleagues and clients.

They will work with key stakeholders to create a culture where the operational teams strive to improve and make it happen, to deliver agreed compliance KPIs and SLA performance for the partnership.

The Senior Compliance Manager will be expected to be their best , acting as the first point of escalation and subject matter expert.

They will use business systems and management information to report on compliance performance and to drive performance improvement.

They will ensure effective communication between the key stakeholders, acting as one City, to deliver effectively for the partnership.

They will show they care , building strong relationships, both internally and also externally with the client.,

  • Manage the strategy and ways of working to ensure that all planned compliance tasks are carried out in a timely manner and schedules are adhered to.

  • Monitor and implement reporting tools, monitoring and methodologies which will evidence compliance performance, both internally and externally.

  • Monitor and oversee compliance, driving improvement across the business through effective influence, challenge and guidance to the operational teams.

  • Develop and oversee control systems which minimise the risk of non-compliance, whether this be legislative, regulatory, company or client.

  • Evaluate the efficiency of controls and drive continuous improvement.

  • Support the operational teams in managing any non-compliance, acting as subject matter expert, conducting investigations to discover the root cause of any issues to prevent recurrence.

  • Periodically conduct audits and reviews to ensure execution of compliance standards.

  • Keep abreast of regulatory developments and environmental standards, evolving best practices in compliance control.

  • Carry out field audits to ensure QA across City FM direct and indirect delivered services.


  • Other
  • To undertake any other reasonable duties and / or responsibilities as may be required.

  • It may be necessary from time to time to support additional account functions or other accounts.

    Previous multi-site management experience, in a compliance role within the Facilities industry.

  • Technical background and electrically-qualified essential, with 18th edition preferable.

  • Supply chain performance management experience desirable.

  • Strong customer focus with previous experience in client-facing roles.

  • High degree of flexibility and mobility, with a full driving licence.

  • Commercially astute and results focussed.

  • Willing to challenge the status quo.

  • Strong PC literacy, experienced in extracting, collating, and presenting performance data.

  • Previous experience in using CAFM systems.

  • Able to evidence a strong track record in influencing, challenging, communicating and presenting to audiences at various levels, both internally and externally.

  • Previous experience of operating and delivering within a fast-paced and changing environment, able to demonstrate resilience at times of high pressure.

  • Excellent planning, organising, and prioritisation skills.

  • Effective problem-solving and decision-making, highly flexible and self-starting.

    In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal to make a positive change in the facilities management industry.


  • The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client / contractor relationships with long-term, mutually beneficial partnerships.

    Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

    It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies.

    The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia.

    It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

    Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

  • We regularly communicate our targets and progress

  • We encourage creativity & innovation

  • We welcome challenge & challenge for better


  • We are tenacious
  • We focus on our ambitions

  • We lead & empower others

  • We are accountable & drive performance


  • We are City
  • We invest in our culture

  • We live our values

  • We collaborate & work together


  • We value people
  • We encourage & offer support

  • We give thanks & praise every day

  • We help our people grow


  • We inspire trust
  • We do what we say

  • We act with integrity

  • We are open & transparent