Senior Field Delivery Engineer

Senior Field Delivery Engineer

Location: Livingston, West Lothian, GB, EH54 6

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday (+ OOH Rota of 1:4)

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role Overview

As a Senior IT Field Delivery Engineer, your responsibilities include attending customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). You will work efficiently and proactively to deliver IT support services to a wide range of customers.

Why SCC?

• An inclusive workplace


• Excellent package: solid basic and company benefits


• Hybrid working & core hours in line with role requirements


• Career development and life-long learning opportunities


• Opportunity to join Europe's largest privately-owned IT Company

Key Responsibilities

• Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network support, retail equipment, and peripherals.


• Complete customer rebuilds and configuration to desk.


• Assist other engineers in the delivery of service to customers.


• Cover site roles as required due to planned or unplanned absence.


• Achieve the dynamic KPI targets set for your role.


• Communicate with Call Administration teams and the Field Delivery Manager to manage call details in real time and understand SLA requirements.


• Utilise a mobile device to check and update allocated calls promptly, including part movements and RMA generation.


• Carry out IMAC projects with minimal supervision and lead when necessary.


• Embrace and train on new technologies, maintaining skills to perform the role to standard.


• Participate in 24/7 coverage via a rota system.


• Work overtime as needed.


• Practice 'Quick Win' processes.


• Mentor other engineers when required.


• Comply with management systems, policies, safety guidelines, and maintain company assets.


• Familiarise with customer policies and processes where applicable.

Skills and Experience

• Must be professional and presentable.


• Full UK driving licence required.


• Excellent customer-facing skills.


• Self-motivated with good organisational skills, able to work unsupervised.


• Relevant technical certifications or the ability to obtain them.


• At least CompTIA A+ and CompTIA Server+ qualifications or equivalent knowledge/experience.


• Ability to work at height and perform manual handling activities.


• Positive behaviours supporting team productivity.


• High standard of communication and interpersonal skills.

About You

Details about personal qualities and professional demeanor needed for the role.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We value innovation, combine unique ideas, and are passionate about IT. We are committed to equality and diversity, promoting an inclusive work environment. If selected for an interview and adjustments are needed, let the SCC Talent Acquisition team know.

Additional Information

Location: Livingston

All Departments: Engineering & Logistics

Salary: Competitive base salary with company benefits

Contract Type: Permanent

Job Function: Customer Experience

#s1-Gen

services to a wide range of customers.Security clearance or willingness to apply will be required for this role.Key responsibilities:Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers.Cover site roles where required due to planned or un-planned absence.Achieve the dynamic KPI targets set for your role.Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part
movements and RMA generation.Will be able to carry out IMAC projects with little supervision and lead as and when required.Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.Carry out any other reasonable request from your line management.Participate in 24/7 coverage via a rota system.Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes.Act as a mentor to other engineers when required.Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplaceWill maintain company assets to keep them in good working order and good general condition.Be familiar with customer policies and processes where applicable.Skills and experience:Must always be professional and presentable.Must have a full UK driving licence.Must have excellent customer facing skills.Will be required to be self-motivated
with good organisational skills, and can work unsupervised.Must possess or can obtain relevant technical certifications.Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.Must possess the ability to work at height and undertake varied manual handling activities.Will display positive behaviours which support team productivity.Must have a high standard of communication and inter-personal skills to support colleagues and team members.About YouAbout UsSCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.We are an equal opportunities employerSCC is committed to providing
equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.Diversity & Inclusion at SCC - Sustainability at SCC - Life at SCC - LocationLivingstonAll DepartmentsEngineering & LogisticsAll Departments is a required fieldAdvertising SalaryCompetitive base salary with company benefitsContract TypePermanentJob FunctionCustomer Experience

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte)Contract Type: PermanentSalary Package: Competitive base salary plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 am - 5.30 pm Monday - Friday (+ OOH Rota of 1:4)Interview Process: 2-stage processWhy SCC?An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support