Senior Oversight Analyst

As a Senior Business Banking Oversight Analyst, you will play a critical role in ensuring the effective delivery and governance of Customer Due Diligence (CDD) remediation and ongoing due diligence activities. You will provide oversight of operational performance, including work delivered by KPMG, ensuring activity consistently meets agreed regulatory and service standards. You will act as a subject matter support within the team, leading on complex escalations and helping to build capability through coaching and guidance. This role offers the opportunity to influence processes, strengthen controls, and contribute to continuous improvement within a dynamic Business Banking environment. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in our Gosforth or Glasgow hub. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you'll be doing In this role, you will be responsible for overseeing Customer Due Diligence (CDD) remediation and ongoing due diligence activities within the Business Banking function, including work delivered by third-party providers such as KPMG. You will ensure that all activities are completed to the required standards and in line with regulatory expectations, maintaining a strong focus on quality and consistency. You will monitor performance against key KPIs and SLAs, using data and management information to identify trends, potential risks, and areas for improvement. You will take ownership of complex escalations and queries, managing them through effective triage and ensuring timely and appropriate resolution, while maintaining clear communication with all relevant stakeholders. You will act as a central point of contact across internal teams and external partners, fostering strong working relationships and ensuring alignment in delivery. In addition, you will support and coach colleagues, sharing knowledge and best practices to enhance team capability and drive consistent outcomes across the function. The role also involves identifying control gaps and contributing to root cause analysis to strengthen processes and reduce risk. You will maintain robust governance practices, ensuring accurate documentation, audit readiness, and clear reporting to stakeholders, while actively supporting continuous improvement initiatives to enhance processes, controls, and overall ways of working.

• Proven experience working in a first line of defence Financial Crime role, supporting anti-money laundering or customer due diligence processes.
• Demonstrated experience managing or overseeing third-party suppliers, including tracking performance against agreed service levels and key targets.
• Strong ability to analyse performance data and produce clear reports that highlight trends, risks, and areas for improvement.
• Experience working with risk and control frameworks, with a clear understanding of regulatory requirements in a financial services environment.
• Ability to identify, escalate, and manage service issues or operational risks in a timely and effective manner.
• Strong stakeholder management skills, with experience working closely with internal teams, suppliers, and senior colleagues to drive performance outcomes.
• Excellent communication skills, with the ability to explain complex information clearly and influence decision-making.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.


• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide.