Senior Port Assistant (Ardrossan and Troon)

We are currently seeking applications for a Senior Port Assistant to join our teams in Ardrossan and Troon. We are looking for motivated and customer-focused individuals to support the Port Manager and Deputy Port Manager in the safe, efficient and effective operation of the port and harbour

Role Information

Location: Ardrossan and Troon Ferry Terminals

Contract Type: Permanent

Number of Vacancies: 1 position available

Working Pattern: Typically working 4 days over 7, including evenings, weekends and public holidays

What You'll be Doing

As Senior Port Assistant, you will help oversee daily port activities, support and supervise colleagues. Duties will include but not limited to:

• Supervising port staff and assisting with the day to day management of operations
• Managing rostering and timesheet processes
• Undertaking banking duties and controlling cash and change floats
• Assisting with disruption management and crowd control during busy operational periods
• Handling customer enquiries and complaints
• Supporting vessel arrivals and departures and all associated operational activities
• Assisting with harbour management and the maintenance of port facilities
• Reporting and investigating accidents, incidents, near misses and unsafe acts
• Supporting the safe management of contractors working within the port and harbour environment
• Undertaking any other duties as required to support the effective running of the port

What We're Looking For

We're seeking someone who is organised, proactive and commited to delivering excellent customer service while working in a safety-critical operational environment.

You'll Have:

• Good IT skills and confidence using a range of computer systems
• Strong verbal and written communication skills
• Strong organisational skills and the ability to prioritise competing demands
• Experience of supervising or supporting team members in an operational environment
• The ability to remain calm and make sound decisions under pressure
• A strong commitment to health, safety and continuous improvement
• A flexible approach to working patterns
• Able to commute to and from our ports in Ardrossan and Troon 

What We Offer

• Competitive salary
• Generous annual leave entitlement
• Company pension scheme
• Training and development opportunities
• Employee benefits package