Senior Port Assistant (Ardrossan and Troon)

We are currently seeking applications for a Senior Port Assistant to join our teams in Ardrossan and Troon. We are looking for motivated and customer-focused individuals to support the Port Manager and Deputy Port Manager in the safe, efficient and effective operation of the port and harbour, As Senior Port Assistant, you will help oversee daily port activities, support and supervise colleagues. Duties will include but not limited to:

Supervising port staff and assisting with the day to day management of operations
Managing rostering and timesheet processes
Undertaking banking duties and controlling cash and change floats
Assisting with disruption management and crowd control during busy operational periods
Handling customer enquiries and complaints
Supporting vessel arrivals and departures and all associated operational activities
Assisting with harbour management and the maintenance of port facilities
Reporting and investigating accidents, incidents, near misses and unsafe acts
Supporting the safe management of contractors working within the port and harbour environment
Undertaking any other duties as required to support the effective running of the port

We're seeking someone who is organised, proactive and commited to delivering excellent customer service while working in a safety-critical operational environment.

You'll Have:

Good IT skills and confidence using a range of computer systems
Strong verbal and written communication skills
Strong organisational skills and the ability to prioritise competing demands
Experience of supervising or supporting team members in an operational environment
The ability to remain calm and make sound decisions under pressure
A strong commitment to health, safety and continuous improvement
A flexible approach to working patterns
Able to commute to and from our ports in Ardrossan and Troon

Competitive salary
Generous annual leave entitlement
Company pension scheme
Training and development opportunities
Employee benefits package