Senior Service Lead

Senior Service Lead

Location: Dunfermline

Hours: 39 hours per week

Salary: £28,225.94 per annum

Please note: This role requires applicants to be drivers with access to their own vehicle, due to the wide geographical area we support.

Join Our Team

We are looking for a compassionate, experienced Senior Service Lead to join our friendly and supportive team in Dunfermline. This is a highly rewarding leadership role where you'll help deliver person-centred, empowering support to adults with autism and learning disabilities. At Real Life Options, we provide creative, dynamic and flexible services, tailored to each individual's needs. You'll be a key part of a passionate team committed to making a real difference.

About the Role

As Senior Service Lead, you will report to the Registered Locality Manager and work collaboratively with other senior staff to ensure consistent delivery of high-quality, safe and personalised support. This is a varied and hands-on leadership role that combines operational responsibilities with direct staff support. You will:

• Lead by example, promoting and upholding Real Life Options' values, policies and procedures


• Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services


• Carry out regular supervisions and annual appraisals to monitor performance and promote professional development


• Oversee training compliance and registration requirements, helping staff stay informed and qualified


• Support and embed a strong health and safety culture by conducting regular audits and checks across services


• Identify and coordinate required maintenance and ensure all documentation meets compliance standards


• Work directly with service users, staff and external professionals to develop, review and update personalised care plans


• Ensure that support plans reflect the individual's needs, preferences and promote their independence


• Support the recruitment process, from greeting candidates and conducting service tours to delivering thorough, service-specific inductions for new team members


• Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing

This role is essential to the smooth running of services and requires a proactive leader who is confident working both independently and as part of a wider team.

Shift Pattern: Flexible shift work, including evenings and weekends, is required. Occasional on-call responsibilities may apply depending on service needs.

What We're Looking For

• Registered (or eligible) with the SSSC


• SVQ Level 3 in Health and Social Care (or equivalent qualification)


• Significant experience within the social care sector, supporting adults with additional needs


• Leadership or mentoring experience, with the ability to motivate and develop others


• Full UK driving licence and access to your own vehicle


• Willingness to undergo an enhanced Adult PVG check

Benefits and Rewards

• We offer a competitive benefits package, including:


• 28 days' paid holiday (inclusive of bank holidays, pro-rata for part-time)


• Accredited training to support your personal and professional growth


• Employer contributory pension scheme


• Health Cash Plan (for contracted hours)


• £10,000 life cover


• Employee Assistance Programme, including 24/7 access to counselling, legal and financial support


• Reward Gateway discount scheme


• Cycle to Work Scheme


• Financial wellbeing support


• Refer-a-Friend bonus (terms apply)


• Recognition and reward initiatives

How to Apply

Shortlisted applicants will be contacted via email. Please regularly check your inbox and junk/spam folders.

Equal Opportunities

Real Life Options is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you have a disability, health condition or any individual support needs that may affect your application or interview process, we are happy to make reasonable adjustments. Please let us know how we can support you.

#s1-Gen

Senior Service Lead Location: Dunfermline Hours: 39 hours per week Salary: £28,225.94 per annum Please note: This role requires applicants to be drivers with access to their own vehicle, due to the wide geographical area we support. Join Our Team We are looking for a compassionate, experienced Senior Service Lead to join our friendly and supportive team in Dunfermline. This is a highly rewarding leadership role where you'll help deliver person-centred, empowering support to adults with autism and learning disabilities. At Real Life Options, we provide creative, dynamic and flexible services, tailored to each individual's needs. You'll be a key part of a passionate team committed to making a real difference. About the Role As Senior Service Lead, you will report to the Registered Locality Manager and work collaboratively with other senior staff to ensure consistent delivery of high-quality, safe and personalised support. This is a varied and hands-on leadership role that combines
operational responsibilities with direct staff support. You will: Lead by example, promoting and upholding Real Life Options' values, policies and procedures Provide day-to-day guidance and mentoring to support staff, ensuring best practice across services Carry out regular supervisions and annual appraisals to monitor performance and promote professional development Oversee training compliance and registration requirements, helping staff stay informed and qualified Support and embed a strong health and safety culture by conducting regular audits and checks across services Identify and coordinate required maintenance and ensure all documentation meets compliance standards Work directly with service users, staff and external professionals to develop, review and update personalised care plans Ensure that support plans reflect the individual's needs, preferences and promote their independence Support the recruitment process, from greeting candidates and conducting service tours to delivering
thorough, service-specific inductions for new team members Foster a positive team culture that prioritises quality support, continuous improvement and staff wellbeing This role is essential to the smooth running of services and requires a proactive leader who is confident working both independently and as part of a wider team. Shift Pattern Flexible shift work, including evenings and weekends, is required. Occasional on-call responsibilities may apply depending on service needs. What We're Looking For Registered (or eligible) with the SSSC SVQ Level 3 in Health and Social Care (or equivalent qualification) Significant experience within the social care sector, supporting adults with additional needs Leadership or mentoring experience, with the ability to motivate and develop others Full UK driving licence and access to your own vehicle Willingness to undergo an enhanced Adult PVG check Benefits and Rewards We offer a competitive benefits package, including: 28 days' paid holiday
(inclusive of bank holidays, pro-rata for part-time) Accredited training to support your personal and professional growth Employer contributory pension scheme Health Cash Plan (for contracted hours) £10,000 life cover Employee Assistance Programme, including 24/7 access to counselling, legal and financial support Reward Gateway discount scheme Cycle to Work Scheme Financial wellbeing support Refer-a-Friend bonus (terms apply) Recognition and reward initiatives How to Apply Shortlisted applicants will be contacted via email. Please regularly check your inbox and junk/spam folders. Equal Opportunities Real Life Options is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. If you have a disability, health condition or any individual support needs that may affect your application or interview process, we are happy to make reasonable adjustments. Please let us know how we can support you. IND123