Senior UX Writer

At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.
To assist us on our way, were looking for a Senior UX Writer to join our UX team.
As a Senior UX Writer, you'll spearhead content design for our business product. Youll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.
As an integral part of the team, youll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. Youll provide your expert input to co-create innovative, data-driven, and informed experiencesall the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. Youll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.
What youll be doing:

Plan, write, and refine American English content for user flows across Trustpilots business products
Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
Work with Product Designers and Researchers to investigate problems. Invoke a sense of others' experiences and use data to inform content choices and solve them
Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
Explore a range of optionsfrom plain to playfulwhen drafting copy and articulate the trade-offs of each
Collaborate with marketing to align on value propositions and cross-communications for featuresand know the opportune moment to apply them

Bachelors degree in Writing, English, UX Design, Information Architecture, HCI, Journalism, or a related field
Proven experience writing content for web or mobile as a UX Writer, Content Designer, Content Strategist, or similar
Advanced English language skills
Familiarity with design and research toolsFigma, Miro, UserTesting, or similar.
Experience guiding colleagues in UX writing best practices and establishing UX writing consistency
Familiarity with research-informed content design

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-LP1
About Trustpilot
At Trustpilot, were passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, were a place to connect with and influence businesses. For companies, were a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.
Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle to work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.