Service Advisor / Supervisor

Reporting to the Service Manager, you will be responsible for assisting them and the rest of the team with the day to day running of the Service Department and in conjunction with the service manager, this role would be expected to help lead the team. It is a large department, and duties include booking in customers machinery for repair and tasking the workshop engineers each day with scheduling jobs, processing job cards, orders, invoices, and handling payments, whilst also assisting with some technical issues and diagnosis over the phone. The successful applicant will be expected to uphold and further the company's strong reputation for reliable, honest, and effective service.

An exciting opportunity exists for an experienced Service Advisor / Supervisor at our R&R Machinery office in Lanark. The ideal candidate will thrive working in a busy environment, where they can demonstrate their organisational and customer service skills along with a technical knowledge of machinery that is in for repair.,

• An ability to work under pressure and multi-task in a multi-franchise environment.


• The ability to communicate clearly and effectively to all levels of the business, maintaining and upholding company standards.


• Excellent customer relationship skills, both face to face and over the phone.


• Strong and up-to-date IT skills.


• To be self-motivated and able to work under own initiative.


• Technical knowledge of machinery is desirable.
  
  The Hamilton Ross Group are leading suppliers of Agricultural, Groundcare and Construction machinery in Central Scotland.
  
  Pulled from the full job description


• Company pension


• Employee discount


• On-site parking


• Referral programme, 26 days holiday plus 4 company shutdown holidays per annum.


• Established, local and trusted employer.


• Company pension


Job Types: Full-time, Permanent,
• Company pension


• Employee discount


• On-site parking


• Referral programme


Schedule:

• Monday to Friday