Service Co-ordinator

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Service Co-ordinator to join the Operational Service Centre division's Commercial Team, supporting the delivery, coordination, analysis and timely management of quotations arising from reactive and planned maintenance works. The role plays an important part in ensuring a high standard of service is delivered to customers while supporting operational teams and account teams across a range of activities.,

• Coordinate and support the management of additional works arising from reactive and planned maintenance activities.
• Manage quotations from initial collation through to approval, resolving queries with relevant teams and clients.
• Ensure the timely delivery of quotation submissions and related documentation.
• Contribute to risk assessments and ensure risks are identified and appropriately recorded.
• Support value enhancement and continuous improvement initiatives across projects and activities.
• Track, monitor and report on quotations issued and support activities through to completion.
• Build and maintain effective relationships with clients, operational teams and key stakeholders.
• Support operational and account teams by providing coordination and administrative assistance as required.
  
  We are looking for a proactive and detail-oriented individual who can work collaboratively with operational teams, clients and key stakeholders to support programmes of work, manage quotations and contribute to continuous improvement initiatives, Strong attention to detail and the ability to work to deadlines.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving capabilities.
• Good knowledge of Microsoft Office applications.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, adaptable and flexible approach to work.
• The ability to build strong working relationships with clients and stakeholders.
• An understanding of financial and commercial principles would be beneficial.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link