Service Consultant - Bellshill Driving

Key Responsibilities:

Candidate resourcing

To resource suitable candidates to support the fulfilment needs of both the permanent and temporaries teams, through the management of an appropriate candidate strategy in line with our talent sourcing hierarchy

Search and identify suitable candidates using Boolean searching and filtering tools within our global candidate pool in Jobscience

Carry out appropriate pre-screening and testing to ensure only the highest calibre of candidates are submitted

Provide an excellent level of service by embracing Blue Arrows promise based culture

Assist candidates with the application process, briefing them on the interview/assessment process and giving them a thorough overview of the role and client

Ensure that candidates understand how to access and self-serve via the Blue Arrow candidate portal and MyBlueArrow app

Maintain candidate contact from initial call through to placement to minimise drop outs

Ensure all candidates placed meet the company's minimum standards and contractual obligations

Proactively work to fill all outstanding vacancies and shifts, utilising the AMS and scheduler within Jobscience to ensure accurate fulfilment

Ensure that your actions continually work towards achieving high road recruitment practices that are aligned to enhancing the lives of everyone that touches Blue Arrow

Ensure that you bring our beautiful basics to life each and every day without fail

Administration

Ensure that all documentation is completed in a timely manner through effective task and dashboard management on Jobscience

Ensure adherence to Company and clients compliance standards

Be aware of all resourcing strategies and aims and provide efficient administration support, using all resources under your control

Send assessment confirmations and subsequent offer details via email

Run reports on Jobscience to gain business insight and use the intelligence to improve resourcing activities

Take internal and external messages, dealing with issues directly where possible or transferring to the relevant team member

Review and engage with Workplace regularly, ensuring you remain informed of all the latest company announcements and updates in a timely manner

Communicate all Jobscience updates to clients and candidates as appropriate

Support Jobscience champions and management to drive adoption initiatives and improve efficiency and productivity of Jobscience use

Person Specification:

Demonstrate level 1 Blue Arrow competencies

Positive, enthusiastic and outgoing individual

Excellent communication skills

High standard of English and Mathematical skills

Able to prioritise, be flexible, problem solve and be organised within a pressurised environment

Self-confident and able to work within agreed standards and procedures

Strong desire to deliver exceptional customer service

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.