Service Delivery Manager - Seafood

This is a senior leadership role with full accountability for ensuring audits are delivered on time, to the highest technical standards, and in line with customer and commercial expectations. You will play a key role in shaping a scalable, high-performing global delivery model while maintaining strong technical credibility across fisheries, aquaculture, and supply chain assurance.,

• Lead and coordinate seafood audit delivery across multiple regions
• Maintain a clear, end-to-end view of delivery performance, risks, and capacity
• Establish governance, planning cycles, and escalation frameworks
• Ensure consistent execution of standards and client expectations globally
Capacity Planning & Workforce Development
• Own global demand and capacity planning across seafood programmes
• Build and maintain a strong, technically capable auditor network
• Identify capability gaps and lead recruitment of seafood auditors
• Ensure the right mix of skills, accreditations, and geographical coverage
Technical Leadership
• Act as a technical authority for seafood assurance delivery
• Ensure alignment with key global standards (e.g., fisheries, aquaculture, and supply chain schemes)
• Drive auditor competence, training, and calibration
• Provide support on complex audits and technical escalations
Planning, Performance & Utilisation
• Optimise auditor deployment and utilisation across regions
• Balance technical capability, client demand, and seasonal cycles
• Drive performance against KPIs including utilisation, on-time delivery, and customer satisfaction
Commercial & Financial Performance
• Deliver against revenue, margin, and cash flow targets
• Improve efficiency, reduce delivery risk, and maximise audit throughput
• Align workforce strategy to support margin and cost control
Governance & Quality
• Ensure compliance with accreditation and scheme requirements
• Maintain consistency and quality across all audit programmes
• Lead continuous improvement across global delivery
Leadership & Stakeholder Management
• Lead global teams through delivery managers and technical leads
• Build a high-performance, accountable, and collaborative culture
• Work closely with Sales, Technical, Finance, and Operations teams
• Manage delivery, technical, and client escalations
  
  We are looking for an experienced and driven Service Delivery Manager - Seafood to lead global delivery across our seafood assurance programmes., Proven experience in service delivery, audit operations, or a comparable leadership role
• Strong understanding of seafood production systems (fisheries, aquaculture, or supply chain)
• Experience working with certification or assurance schemes
• Demonstrated ability to manage global teams and complex operations
• Strong commercial awareness and financial accountability
• Excellent stakeholder management and communication skills
  
  At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.
We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive. Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.