Service Excellence Specialists - Easyjet

Service Excellence Specialists - Easyjet

Date: 2026-08-21

Location: Larkhall, Lanarkshire, GB, ML9 1

Work From Home: Yes

Application Deadline: 2026-09-19

Are you ready to take your career to new heights? Become one of EasyJet's incredible Service Excellence Specialists and help make everyone's journey an unforgettable one! Start date: September ...

Location and Role Details

Location: Glasgow - This is an office-based role only. There is no option to work from home for this role. There are no part-time hours available.

Salary: £12.71 per hour

Shifts: Full time - 40 hours per week - 09:00-18:00 - Monday to Friday (Potential weekend working and later hours may be required at a later date)

Training Duration: 2 weeks training and 2 weeks graduation bay

Job Role

Service Excellence Specialists

Company

EasyJet - We're Europe's leading airline with a network of over XXXXX0 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations to make travel easier and provide great value for our customers. Sometimes, travel doesn't go according to plan or circumstances outside our control disrupt the customer journey, and that is when outstanding customer service is needed to respond to those situations.

The Role

You will be an essential customer touch point for vulnerable, sensitive cases, and brand-sensitive customers. This role requires the highest level of customer care, delivering empathy, understanding, professionalism, and clarity both on the telephone and by email. As EasyJet Ambassadors, you will demonstrate the Orange Spirit in all that you do.

Essential Competencies

• Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.


• Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email. Explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.


• Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions to reassure customers, especially in sensitive cases.


• Listening Skills: Active listening helps in accurately addressing concerns and identifying suitable solutions, especially when customers need to share more details.


• Organisational Skills: Excellent attention to detail, time-keeping, and strong planning and scheduling abilities.


• Follow-Up and Resolution: Timely follow-up for sensitive or brand-related cases to show commitment and reinforce trust.

What We Need From You

• Quick learner capable of becoming proficient in multiple systems and multitasking with ease.


• Strong verbal and written communication skills.


• Ability to interact with a variety of people and situations.


• Take ownership of situations with positivity and resilience to provide Service Excellence.


• Ownership! Build trust and demonstrate integrity with every case.

What You Get From Us

• Perks at Work - Savings Discounts / Free Online Classes


• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial and Legal Advice


• Critical Illness cover up to £10,000


• Cycle to Work Scheme


• Eyecare support voucher


• Holiday Purchase Scheme


• Length of Service Awards


• Workplace Pension


• Monthly Inspire Awards


• Refer-A-Friend bonus up to £1,200


• Monthly Wellbeing Webinars


• Dedicated Employee Experience Progress - here to support your journey

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels (UK phone number, text, or Teleperformance or talent.icims email address). If you receive any suspicious communications claiming to be from Teleperformance, please disregard and report them. Your security is our priority.

Note: Only candidates meeting specific proficiency scores will proceed. If you pass the assessment but do not meet other requirements, we will try to find other suitable roles or may reject your application.

#s1-Gen

customer journey gets disrupted and that is when we need to rely on outstanding customer service to respond to those situations. THE ROLE You will be an essential customer touch point for our customers who are vulnerable, sensitive cases and those which are potentially brand sensitive. This role requires the highest level of customer care with every case handled delivering empathy, understanding, professionalism and clarity both on the telephoine and by email. As EasyJet Ambassadors, you will demonstrate the Orange Spirit in all that you do. ESSENTIAL COMPETENCIES Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with
customer questions. Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilitiesFollow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully WHAT WE NEED FROM YOU: Quick learner - we have a number of systems which you will be required to become proficient in PC and multi tasking skills with the ability to navigate multiple systems with
easeStrong verbal and written skillsAbility to interact with a variety of people and situationsTake ownership of situations with positivity, resilience with the dedication to providing Service ExcellenceOwnership! - We want you to own each case that comes to you, building trust and demonstrating the highest level of integrity with our customers What you get from us Perks at Work - Savings Discounts / Free Online ClassesHelp@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal AdviceCritical Illness - up to £10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards - For the best of the bestRefer-A-Friend earns up to £1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress - Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will
never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Are you ready to take your career to new heights? Become one of EasyJets incredible Service Excellence Specialists and help make everyones journey an unforgettable one! Start date: September #####Location: Glasgow- This is an office based role only. There is no option to work from home for this role. There is also no part time hours availableSalary: £12.71 p/hShifts: Full time - 40 hrs per week - 09.00-18.00 - Mon - Fri (There is a possibility that weekend working and later operating hours may be required at a later date)Training Duration: 2 Weeks training and 2 weeks graduation bay Job Role: Service Excellence Specialists COMPANY - EasyJet We're Europe's leading airline - with a network of over#####0 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer. But sometimes travel doesn't always go to plan or circumstances outside our control means that at times, the