Service Manager

Based at our facility in Perth, the successful candidate will be responsible for leading, supporting and developing a nationwide team of engineers and all Workshop and Field Operations throughout North Scotland. The successful applicant would also hold a place on the management group and be responsible for the continued growth of the company's aftersales business. The successful candidate is required to live within commuting distance.,

• Responsible for all field and workshop activities in area of responsibility
• Responsible for the delivery of Service Department budget and other Key Metrics
• Pursues new possibilities to improve aftersales service, including customer visits
• Monitors high-level product problems/concerns and seeks commitment from appropriate departments/units so that necessary actions can be taken
• Develop and manage a team to achieve expected individual and department performance metrics and goals
  
  Experience and/or knowledge of the Forestry industry (desirable but not essential)
• Experience of leading a modern customer support organisation in a dynamic and demanding environment to provide market leading customer service
• Experience of managing a team of high performing engineers
• Ability to utilise modern business systems
• Knowledge of current Health & Safety legislation
• Full UK Driving Licence
What makes you stand out
• Excellent communication and customer service skills
• Flexible mindset and the ability to lead change
• Ability to engage and inspire others
  
  Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.
  
  At John Deere, we recognise that our people are our greatest asset. With over 70,000 employees worldwide, we offer real opportunities to grow locally and globally. We provide comprehensive and competitive rewards package including:
• 25 days' holiday + bank holidays (increasing with service)
• Option to sell holidays
• Competitive bonus scheme
• Market-leading pension scheme with up to 12% employer contribution
• Group Income Protection & Life Assurance
• Inclusive working environment
• Ongoing investment in your development and career progression
Ready to Make an Impact? If this sounds like you, this may be an outstanding opportunity to join one of the world's leading companies. No matter who you are - you are welcome at John Deere. We firmly believe that diversity and inclusion make us even stronger.