Summer Rental Customer Advisor

We're looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our various Rental branches in Edinburgh.

Hours

45 hours per week including alternative weekends.

About the role

As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The ideal candidate for this varied role will be flexible, organised and committed to always providing a high standard of customer service.

Day-to-day duties

Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
Using your brilliant communication and organisational skills to ensure your branch's task list is actioned.
Handling customer complaints and queries.
Monitoring and controlling expenditure.
Running daily reports and ensuring they're acted on.
Helping to promote the branch and keeping customer experience core to your focus.
Occasionally covering at other branches when needed.
Essential skills

A full UK driving licence
Strong administrative skills
Demonstrable ability to work effectively as part of a team
Good communication skills
The flexibility to work shifts on a rota basis, seven days per week, and cover other branches
Nice to have (but not essential)

Previous experience of working in the rental industry
To find out more about Life at Arnold Clark, visit our website., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.