Support & Information Officer (Scotland)

About the Electoral CommissionThe Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. This post plays a central role in that journey.About the officeOur Edinburgh office is based in the Quay building in Fountainbridge, offering a modern and welcoming place to work. Colleagues here will have access to an on‑site gym, and the office benefits from impressive views across the city, including Edinburgh Castle. The building sits alongside the Union Canal, providing a pleasant setting for lunchtime walks or time outdoors, with a range of shops, cafés and amenities close by.The office is conveniently located around a 12‑minute walk from Haymarket station, with excellent rail connections as well as frequent bus and tram services, making it easy to commute from across the city and beyond. Combined with our flexible and hybrid ways of working, the Quay building offers an attractive, well-connected and comfortable working environment.About the roleThis is a varied, public-facing role at the heart of the Electoral Commission’s work in Scotland. You will be a first point of contact for voters and electoral stakeholders, providing clear and accurate information while helping the Scotland team operate effectively.Working across public information, administration and communications, you will:Manage and respond to enquiries by phone, email and letter, recording contacts in line with Commission proceduresMork with colleagues to provide advice and guidance to electoral administrators, political parties, candidates, agents and campaignersOrganise meetings and events, provide secretariat support, take minutes and maintain information resourcesSupport financial administration, travel and accommodation arrangements, and practical office requirementsSupport newsletters, internal communications and wider engagement activityThe role offers the opportunity to build broad experience across public information, stakeholder support, communications and business administration while contributing directly to services that support trust and participation in Scotland’s democratic process.About the teamYou will join the Commission’s Scotland team within the Devolution and Law Directorate, reporting to the External Affairs Manager, Scotland. The team supports the Commission’s work with voters and key electoral stakeholders in Scotland and provides the local coordination needed for effective delivery.The role is highly collaborative. You will work with colleagues across External Communications, Northern Ireland, Wales, Business Support, Internal Communications, Digital Communications, Voter Engagement and Electoral Administration & Regulation. This gives you a broad view of the Commission’s work and the opportunity to build relationships across different professional areas.Who we’re looking forWe are looking for someone who enjoys helping people, can communicate complex information clearly and takes pride in organised, accurate work. You will be comfortable balancing a varied workload, responding to enquiries and supporting colleagues with the practical detail that keeps a busy team running effectively.You will need to demonstrate:Experience of communicating complex information to the public or other stakeholdersAbility to use and maintain information resources, such as databases and spreadsheetsExperience of organising meetings or eventsExperience of supporting communications work, such as drafting and issuing newslettersExperience of managing multiple tasks and prioritising your workload effectivelyGood attention to detail, with a thorough and methodical approachKnowledge of the electoral system and political structures in Scotland and across the UK is desirable, rather than essential.Why work for us?This role offers a distinctive opportunity to contribute to the work of the UK’s independent elections regulator from its Scotland office. You will gain exposure to a wide range of audiences and colleagues, develop experience across public information, stakeholder engagement, communications and administration, and see how the Commission supports voters and the delivery of well-run elections.The breadth of the role also provides opportunities to strengthen transferable skills in customer service, organisation, communication, stakeholder working and electoral administration, supported by the Commission’s learning and development offer.We offer a strong total reward package, including:Flexible working and hybrid model (40% office minimum)28 rising to 30 days annual leave + bank holidaysCivil Service pension scheme (28.97% employer contribution)Study support for professional qualificationsOngoing learning and development opportunitiesRide2Work, eye care vouchers and more, None specified

None specified

The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and ensure its integrity.

Corporate work for us, ?This role offers a distinctive opportunity to contribute to the work of the UK's independent elections regulator from its Scotland office. You will gain exposure to a wide range of audiences and colleagues, develop experience across public information, stakeholder engagement, communications and administration, and see how the Commission supports voters and the delivery of well-run elections.The breadth of the role also provides opportunities to strengthen transferable skills in customer service, organisation, communication, stakeholder working and electoral administration, supported by the Commission's learning and development offer.We offer a strong total reward package, including:Flexible working and hybrid model (40% office minimum)28 rising to 30 days annual leave + bank holidaysCivil Service pension scheme (28.97% employer contribution)Study support for professional qualificationsOngoing learning and development opportunitiesRide2Work, eye care vouchers
and more, None specified
None specified
The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and ensure its integrity.