Technical Services Manager

As a Technical Services Manager in our Healthcare team, you'll lead the delivery of Hard Facilities Management services across a complex acute hospital environment. You'll provide technical leadership, ensure compliance with statutory and contractual requirements, and help maintain critical engineering systems that support patient care every day. Our work touches lives, and this role is central to that purpose. By ensuring hospital infrastructure remains safe, compliant and operational, you'll create a positive impact for patients, healthcare colleagues and the wider community. Working closely with NHS partners, specialist contractors and Serco teams, you'll help deliver services people can trust while creating impactful solutions that support a better future. What you'll do as a Technical Services Manager

• Lead the day-to-day delivery of Hard Facilities Management services, ensuring maintenance activities support the safe and efficient operation of the hospital.
• Manage a multidisciplinary technical team, providing leadership, guidance, development and performance management.
• Act as the lead for technical compliance, ensuring engineering systems meet all statutory, regulatory and contractual requirements.
• Work closely with NHS stakeholders, contractors, Authorising Engineers and partners to deliver a customer-focused service.
• Manage maintenance compliance, technical audits, risk registers, asset condition reporting and lifecycle planning activities.
• Support budget management, KPI delivery, variation pricing and continuous service improvement initiatives.
  
  Educated to HNC/HND level or equivalent in an engineering discipline, with significant experience in a maintenance or engineering management environment.
• Strong knowledge of complex mechanical, electrical and building systems within a healthcare or similarly regulated environment.
• Experience leading technical teams and managing contractors to deliver safe, compliant and effective services.
• Commercial awareness with experience delivering against service level agreements and key performance indicators.
• Able to build trusted relationships, make informed decisions under pressure and manage competing priorities effectively.
• Full UK driving licence.
  
  At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.


• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Private medical insurance
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.