Technology Support III

As a Technology Support III team member in Engineering Platforms & Experience team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.,

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders


• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  
  Hand on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


• Experience in observability and monitoring tools and techniques


• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting


• Working understanding of public cloud
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.