Tenants Liaison Officer

This is an excellent opportunity to become the friendly face of our team, working directly with residents during energy efficiency upgrade works on their homes. You'll play a vital role in ensuring tenants have a positive experience throughout their home improvement journey, acting as the key point of contact between residents, our site teams, and client representatives. What will you be responsible for? As a Tenant Liaison Officer, you'll be working within the Scottish SCAPE team, supporting them in delivering exceptional customer care during live construction projects. Your day to day will include:

• Building positive relationships with residents, monitoring projects daily and ensuring their needs are met throughout the works
• Scheduling appointments for upcoming works and responding promptly to customer queries
• Coordinating with internal teams, trades, and subcontractors to ensure smooth project delivery
• Handling complaints sensitively and resolving any snagging issues that arise
• Identifying any service delivery concerns and reporting them appropriately to maintain high standards
  
  You have experience in a similar role within a construction environment, such as tenant liaison, maintenance scheduling, or aftercare
• You're highly organised with strong administrative skills and the ability to manage information flow between multiple stakeholders
• You have excellent communication and interpersonal skills, with a natural ability to build rapport and trust with residents
• You're proficient in Microsoft packages including Word and Excel, and comfortable managing tight deadlines with flexibility
• You're located within 3 miles of the EH16 area and able to commute to site daily
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.