Transformation Director

We are seeking a dynamic and forward-thinking Transformation Director to join the senior leadership team at RFM. This is a critical, high-impact role responsible for driving large-scale transformation across our regional businesses and central functions. You will lead the delivery of our ambitious business plan-ensuring our operations are efficient, compliant, customer-focused, and commercially successful-while shaping the future of facilities management through innovation, digitalisation, and continuous improvement., As Transformation Director, you will lead strategic and operational change across five key areas,

• Drive large-scale transformation programmes spanning operations, culture, and digital innovation (AI, automation, data analytics, CAFM systems)
• Introduce efficiency, sustainability, and service excellence initiatives across the portfolio
• Implement new service delivery models to support growth across emerging sectors
• Champion innovation in smart buildings, energy management, and future FM solutions, Partner with the CEO and Board to deliver transformation aligned with growth strategy
• Identify opportunities for diversification, innovation, and digitalisation
• Lead cross-functional strategic programmes and embed continuous improvement culture
• Support development of service lines including hard FM, soft FM, TFM and compliance
• Coach senior leaders to adopt agile, modern operating approaches
Governance & Performance
• Establish robust KPIs, reporting frameworks, and governance across transformation programmes
• Ensure initiatives drive both profitability and customer experience
• Manage programme risk, resources, and delivery against milestones
• Provide regular updates to the Board on progress, challenges, and outcomes
Financial & Commercial Oversight
• Own transformation budgets and deliver cost optimisation initiatives
• Support pricing strategy, contract negotiations, and commercial risk decisions
• Drive financial performance and ensure accurate reporting at executive level
Client & Stakeholder Management
• Build strong relationships with key clients, partners, and senior stakeholders
• Champion customer experience and contract retention across all services
• Act as senior escalation point for transformation initiatives
  
  Senior leadership experience within UK facilities management or building services
• Strong understanding of compliance, H&S, and statutory maintenance frameworks
• Proven track record in leading large-scale transformation and operational change
• Commercially astute with experience managing P&L and complex service contracts
• Deep knowledge of CAFM systems, digital FM technologies, and workforce models
• Experience across TUPE, outsourcing, and labour-intensive environments
• Skilled in influencing at Board level and presenting complex strategies
• Strong leadership style with the ability to inspire, challenge, and develop teams
  
  RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to 'make the market', and to be at the forefront of high value opportunities in the FM marketplace
  
  In return, we offer a wide range of rewards and employee benefits such as:
• 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
• Salary Sacrifice Pension Scheme
• Life Assurance
• Cycle to Work Scheme
• Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App
• Annual Flu Vaccine
• Access to E-Learning
• Health & Wellbeing Support
• Life Management & Financial Support