Visitor Services and Café Assistant

The purpose of this role is to provide high-quality visitor services across the museum and café, helping to create a welcoming, safe and enjoyable experience for visitors from around the world. Your work will include engaging with visitors, assisting with museum shop sales, supporting the care and presentation of museum exhibits and facilities, and contributing to the day-to-day operation of the café.

You will be part of the team delivering an excellent visitor experience at the award-winning Scapa Flow Museum. You will undertake a varied role, including answering visitor enquiries, operating tills, handling cash and card transactions, preparing and serving food and drinks, carrying out cleaning duties, supporting basic site maintenance, and helping to ensure the security and care of museum collections and buildings.

Working closely with colleagues across Cultural Services, you will contribute to maintaining the high standards of service and visitor experience for which the museum is known.

The necessary qualification, experience and skills required for this role are detailed in the 'must have' section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.

This post involves a contractual requirement to