Visitor Services and Cafe Assistant - ORK10880

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Visitor Services and Café Assistant

Scapa Flow Visitor Centre and Museum

21 hours per week

Permanent

£31,883 - £32,124 pro rata

£17.47 - £17.60 per hour

The above amounts include shift and Distant Islands Allowance

You will be reporting to the Team Manager (Culture).

Your working pattern will be on a rota, we are happy to talk flexible working, where possible.

The purpose of this role is to provide high-quality visitor services across the museum and café, helping to create a welcoming, safe and enjoyable experience for visitors from around the world. Your work will include engaging with visitors, assisting with museum shop sales, supporting the care and presentation of museum exhibits and facilities, and contributing to the day-to-day operation of the café.

You will be part of the team delivering an excellent visitor experience at the award-winning Scapa Flow Museum. You will undertake a varied role, including answering visitor enquiries, operating tills, handling cash and card transactions, preparing and serving food and drinks, carrying out cleaning duties, supporting basic site maintenance, and helping to ensure the security and care of museum collections and buildings.

Working closely with colleagues across Cultural Services, you will contribute to maintaining the high standards of service and visitor experience for which the museum is known.

The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.

This post involves a contractual requirement to:

• Work unsocial hours on a rota, Click here for Unsociable Hours Information

This post requires a Level 1 Disclosure check.

Applications close at 23:59 on Sunday 1 November 2026, with shortlisting taking place on week commencing 2 November 2026 and interviews are scheduled for week commencing 16 November 2026.

For a discussion about the role, contact Kate Doughty, Team Manager Culture at Kate.Doughty@orkney.gov.uk or on extension 2376.

For information on applying and our recruitment process, click here for Information for Applicants.

We would welcome your feedback on our recruitment process.

Orkney Islands Council is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, gender, race or ethnicity, disability, religion or belief, sexual orientation, marriage or civil partnership status, pregnancy or maternity status or gender reassignment status.