Visitor Services Guide

These positions are to assist within the exhibition guiding visitors through their journey, presenting factual scientific information whilst engaging with visitors to meet Visit Scotland's 5 star standards. Applicants must also be available to work weekends and weekdays, as shifts are variable dependant on our daily opening/closing times.,

• Welcome and orientate guests throughout the tour,


• Present factual information on earth sciences to groups of visitors which accurately represent and brings to life key messages within the exhibition,


• Handle customer enquiries and complaints in an efficient and friendly manner applying a very proactive customer focused approach,


• Maintain a high standard of punctuality and personal appearance,


• Ensure that all public areas are tidy and presentable at all times.
  
  We are currently recruiting friendly, outgoing and enthusiastic staff to work within our visitor attraction on a zero-hour contract., 1 years' experience in a Customer Service role


• The ideal candidates will be enthusiastic, warm and friendly, with excellent verbal communication skills and a genuine interest in working with people.


• A positive attitude is essential plus the ability to keep visitors well informed while adhering to operational procedures.


• An interest in earth sciences would be an advantage but is not essential.


• Previous experience in working and engaging with the public is also advantageous., Customer service: 1 year (required)
  
  Dynamic Earth is a unique and iconic visitor's attraction; it is like nothing else on Earth. It's a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. You'll be embarking on the interactive adventure of a lifetime - the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.
  
  Pulled from the full job description


• Canteen


• Company pension


• Discounted or free food


• Employee discount


• Free parking


• Gym membership


• Health & wellbeing programme, Limited complimentary entry to Dynamic Earth for family and friends


• Free staff car-parking


• 25% Discount in the Natural Selection Gift Shop


• Subsidised meals from the Food Chain Café


• Free entry to ASVA member Visitor attractions (subject to conditions)


• Limited Gym Membership at MacDonald Holyrood Hotel


• Staff canteen (complimentary tea, coffee, bread)


• Staff Excellence Award - High street vouchers


• Matched company pension contribution of 5%


• Confidential advice-line through Health Assured


• Dynamic Earth branded workwear supplied, Company pension


• Discounted or free food


• Employee discount


• Gym membership


• Health & wellbeing programme


• On-site parking


• Sick pay


• Store discount


Schedule:

• Day shift