Visitor Services Manager - Food & Beverage

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through the catering operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.  

KEY RESPONSIBILITIES 

Visitor Catering Experience 

Overall responsibility for the management and delivery of the catering facilities at Brodie Castle & Estate. This includes, but is not limited to, the Castle Café, Playful Garden Pavilion and 2 mobile catering units 

Ensuring innovative ideas, current trends and a quality offer in catering are constantly being delivered in all outlets on site 

Setting objectives and being responsible for the overall, day-to-day running of the catering operations 

Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate 

Managing budgets - ensuring that, as a minimum, the financial targets agreed with, in line with the budget are met 

Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising 

Adhering to the sale of alcohol legislation, being a Premises Manager 

Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results 

Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs  

Health & Safety, Food Safety, the Environment 

Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures 

Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and followed 

Recording and reporting all accidents within the location, adhering to location and company procedures 

Ensuring all equipment is well maintained and is in good working order 

Making recommendations for renewal and replacement of equipment when required 

Establishing and maintaining location cleaning schedules 

Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees 

Promoting and encouraging environmental improvement initiatives as appropriate within the business  

General Responsibilities 

Managing food and beverage operations including the following: 

staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards. 

budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets. 

health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,  

recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally-friendly” products for e.g. cleaning regimes, food-miles and waste etc.  

daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources; 

administration to enable all activities within the post holders’ remit to be undertaken and recorded efficiently within Trust policies and procedures. 

Undertake other duties as and when required to support the overall operation of Brodie Castle & Estate as instructed by the Operations Manager. This will include regular weekends as Duty Manager for the property.