Visitor Services Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
• Line management of Visitor Services Assistants and volunteers.
• Duty management and oversight/maintenance of the property.
• Ensure the property social media is managed to generate interest, engagement and help drive visitors.
• Deliver the schools programme to meet the targets for number of visits, revenue generated. 
• Support the informal learning and community engagement / outreach activity.
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
• Security of the property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required. 

Responsible for day to day financial administration at the property, including: 

• Ensuring the completion of Cash/till reconciliation.
• Week-end reports and reconciliation.
• Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with: 

• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.