Visitor Services Supervisor

JOB PURPOSE 

To provide operational coordination and supervision of visitor services (including Food & Beverage, Retail & Admissions, Holiday Accommodation) in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial and conservation objectives are achieved. 

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and with delegated responsibility for all visitor services areas and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local / national reputation.  

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervising / undertaking the day-to-day operation of visitor services areas to ensure an excellent visitor experience. This includes supervision of:
• F&B (main area of focus) – food preparation and baking, menu development, costings, stock management, food safety management system, tearoom serving and seating areas.
• Retail & Admissions - ticketing & membership sales, stock management, visual merchandising.
• Holiday Accommodation – cleaning and setting up property in advance of guest arrivals, stock management, liaising with external laundry service.
• Line management of Visitor Services Assistants and supervision of Visitor Service Volunteers.
• Ensuring property social media is managed to generate interest, engagement and help drive visitor numbers.
• Health & safety and emergency procedures.
• Security and maintenance of the property.
• Duty management and oversight of the property.
• Deputising for the Visitor Services Manager on-site and off-site as required. 
• Responsible for day to day financial administration at the property, including:
• Ensuring completion of daily cash / till reconciliation.
• Weekly reports and reconciliation.
• Completion of banking and all cash handling processes.
• Supporting the Visitor Services Manager with: 
• Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Please click Apply now for information on how to apply and to submit your CV. Closing date Sunday 17th May 2026.