Visitor Services Supervisor - Engagement

National Trust For Scotland

Visitor Services Supervisor - Engagement

£26884 - £28684 pro rata, per annum

National Trust For Scotland, Inverness

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 Jul | Get your application in now before you miss out!

Closing date: 21-07-2024 (In 2 days)

job Ref: None

Full Job Description

The Engagement team at Culloden are one of the first points of contact for all our guests to the site. This role is responsible for delivery of engagement and learning programming, supporting the volunteer team, delivery of an excellent visitor experience and the operational needs of the property. 


KEY RESPONSIBILITIES AND ACCOUNTABILITIES 


The key responsibilities and accountabilities of the job are: 


  • Organise, facilitate and deliver engaging training programs to support Visitor Services Assistants in the delivery of formal, informal programs and guided tours. 
  • Take hands-on approach to delivery leading by example. 
  • To support the Visitor Services Manager Engagement in the development, production, delivery, and evaluation of engaging, inclusive formal and informal learning programs both on site and digital. 
  • Collaborate in creating social media and digital learning content. 
  • Ensure detailed records are kept of formal and informal programs. 
  • Ensure all activities undertaken are fully risk assessed and delivered with a H+S culture. 
  • Support the delivery of targeted projects, which can at times be off site, and aimed at specific audiences. 
  •  Assist in planning and delivery of small events and projects. 
  • Duty Management on a rota system.