Women’s Support Worker

Hemat Gryffe Women’s Aid supports women, children and young people experiencing domestic abuse, forced marriage and honour-based abuse primarily from the Asian, Black and Minority Ethnic community. We provide refuge accommodation, follow on and outreach services for women and children.

We have a vacant post for a women’s worker to support women experiencing domestic abuse or who have experienced domestic abuse. It is essential that you have knowledge and understanding of the impact of domestic abuse upon women.

A qualification that meets the needs of the Scottish Social Services Council (SSSC) housing support registration is required otherwise training will be provided to achieve this qualification.  

The nature of our work requires a commitment to a feminist analysis of domestic abuse and values of Hemat Gryffe Women’s Aid.  

DIRECT SUPPORT 

• To provide support to women in the refuge and from the office at 98 West George Street, Glasgow.  
• To provide bilingual support in a community Language Hindi, Punjabi, or Urdu as well as English. 
• To provide crisis support, conduct refuge interviews, risk assessments, and prepare safety plans ensuring actions are addressed in a timely, professional, and appropriate manner.  
• To provide women practical and emotional support recognising trauma endured. 
• To provide a listening ear and confidential one to one support to women. 
• Participate in a key worker system when providing support to women. 
• Accompany women to appointments, for example: to court, lawyers, housing, benefits. 
• Inform women of their welfare rights, legal rights, immigration rights, housing options, benefits, and child support options. 
• Help women make welfare benefit claims, housing benefit, and access other services. 
• To advocate on behalf of women. 
• Provide information to women in relation to HGWA policy and procedures and pertaining to the health and safety of the refuge.  
• Prepare refuge accommodation and help settle women being admitted to the refuge. 
• Conduct refuge flat inspections with colleagues. 
• Ensure accommodation is maintained to a high standard and in good repair and decoration. 
• Assist women when moving from the refuge to permanent accommodation as part of follow-on support. 
• Involve women in the evaluation and development of services. 
• To work with colleagues, external agencies and multi-agency partners in the provision of support to victims-survivors of domestic abuse, forced marriage or honour base abuse.  
• To attend multi-agency and MARAC meetings. 
• Work within HGWA child protection and adult support and protection policies. 

ADMINISTRATIVE WORK  

• Maintain accurate and up to date records of support on a password protected device. 
• Input information on the online Oasis management system.  
• Ensure all documentation/support plans are stored safely in accordance with HGWA Data Protection/GDPR policy and procedures.  

EMPLOYEE DUTIES  

• Follow HGWA policies and health and safety procedures. 
• Adopt a flexible approach in duties as required by management commensurate with the post. 
• Work evening and weekends when necessary / Participate in an on-call rota. 
• Participate in training and development. 
• Ability to Travel within and out with Glasgow using public transport/walking. 
• Report concerns and complaints to the Womens Service Manager 
• Registration with the Scottish Social Services Council (SSSC) 
• Work with your line manager, management team, and trustees.

A completed application form or a Curriculum Vitae (CV) are acceptable (see the cover letter for more information).

Application Notes

Salary: £30,557 PA, plus contributory pension. 

Hours: 35 hours per week, exclusive of lunch breaks.

Closing Date: 6 July 2026 at 5pm

Funder: Scottish Government, Delivering Equally Safe Fund.

(Previous applicants need not apply)

An application pack can be obtained by visiting the organization website.

Please note: Hemat Gryffe Women’s Aid is an Equal Opportunities Employer and positively welcomes applications from women from all sections of the community. Only women need apply under Schedule 9, Part 1 of the Equality Act 2010. Successful applicants will be subjected to disclosure check through the PVG Scheme.