Workshop Controller


Workshop Controller



  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 27 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ee49e6f25a4b45b3bca34a51275061bf

Full Job Description

As a Workshop Controller for Arnold Clark, you'll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

  • Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.

  • Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.

  • Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.

  • Working with colleagues and other departments to ensure a seamless service for customers.

  • Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.

  • Providing estimates for servicing and repairs and setting timescales.

  • Assisting technicians with technical challenges and finding the right outcome.

  • Accurately recording technician time and writing technical reports and recommendations.

    Relevant experience in the automotive industry, including previous workshop control or technician roles.

  • High levels of organisation and accuracy.

  • Strong IT skills.

  • Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.

  • The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.

  • Ability to create more work opportunities and sales in an honest and compliant manner.

    Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

  • To find out more about Life at Arnold Clark, visit our website.

    Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

    The below is the criteria to qualify for the performance bonus payment and the workshop controller bonus scheme criteria:
    1. You must be a workshop controller.
    2. On joining Arnold Clark, you must be signed up to the workshop controller bonus scheme and work a contracted 44-hour week. You will be given details of this when you join.
    3. This bonus is accrued based on yearly performance, with each year's pot being held until the end of year three.
    4. Time keeping and attendance - ensure you have no more than three instances of absence or lateness.
    5. Quality control - ensure you carry out all required quality control checks on your technicians and MOT testers.
    6. Recoverability - You must average a minimum of 80% recoverability in your workshop across the period.
    7. Resigning or being dismissed before the end of any three-year period would result in no payment being made.
    8. Arnold Clark reserves the right to amend, change or cancel this performance scheme at any time.

  • Competitive salary plus benefits

  • Additional opportunity to earn up to £9,000 every three years in performance-based bonuses - terms and conditions apply, see specific criteria below.

  • Renault/Dacia/Hyundai, Dundee

  • Starting from 33 days' annual leave

  • Flexible hours

  • Salary review twice per year

  • Opportunities to continue training and career progression

  • Generous employee discounts

  • Private healthcare and sick pay cover

  • Maternity and paternity packages

  • Hours

    Full time. Monday - Friday 8am - 5.30pm and alternative Saturdays 8am - 12pm., In return for your skills and experience, you'll receive a competitive salary, opportunities for further management and system training, and a rewarding bonus scheme. You'll also enjoy one of the best employee benefits packages in the industry, including private healthcare, life assurance and generous staff discounts., Every Arnold Clark employee is entitled to a wide range of benefits, including:

    Discount on new and used vehicles

    Contributory pension scheme