Customer Experience Support - Edinburgh Retail · Edinburgh

2026-09-30T00:00:00

Scotland

GB

PH33 7PB

Any

2026-12-29T07:00:30.19

Who are we?

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Sales Support

Salary: £14.25 per hour + monthly bonus

Location: Edinburgh

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.

What will you be getting up to?

Delivering fantastic customer service over the phone and face-to-face

Managing administration tasks and resolving customer queries with efficiency

Using our CRM system to track and resolve customer cases

Understanding what each customer's needs are when they arrive and ensuring a smooth handover to the right team member

Liaising with internal teams to resolve enquiries and complaints

Working as part of a team to ensure customer service (NPS) targets are met every month

What do we need from you?

A full UK driving licence is essential

Experience of delivering great customer service, this can be from any industry

Have strong communication, organisational and teamwork skills

Confidence using systems and managing administration tasks

Be enthusiastic, proactive and have a customer-focused attitude

A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

What is in it for you?

Paid time off every month to do something that makes you happy

28 days' holiday plus days off for your birthday, getting married, or moving house

Additional holidays for length of service

Long service awards

Staff discount on cars and finance options

Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform

Smart Tech in partnership with Currys

Cycle to work

Pension

Healthcare

Enhanced Parental Leave

Employee Assistance Programme (EAP)

Vocational and personal development training courses

Quarterly team socials

Team feasts

Scratch card rewards

Sharesave scheme (SAYE)

Plus much more!

Closing Date:

12th October 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed

#IND2

#J-18808-Ljbffr

#s1-Gen

Who are we? We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission! The Role: Sales Support Salary: £14.25 per hour + monthly bonus Location: Edinburgh Contract Type:Permanent Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required. -------- What will you be getting up to? Delivering fantastic customer service over the phone and face-to-face Managing administration tasksand resolving customer queries with efficiency Using
our CRMsystem to track and resolve customer cases Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member Liaisingwith internal teams to resolve enquiries and complaints Working as part of a team to ensure customer service (NPS) targets are met every month What do we need from you? A full UK driving licence is essential Experience of delivering greatcustomer service, this can be from any industry Have strongcommunication, organisational and teamwork skills Confidence using systems and managing administration tasks Be enthusiastic,proactive and have acustomer-focused attitude A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together What is in it for you? Paid time off every month to do something that makes you happy 28 days' holiday plus days off for your birthday, getting married, or moving house Additional holidays for length of service Long service awards Staff discount on cars and
finance options Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! Closing Date: 12th October 2026 Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed #IND2 #J-18808-Ljbffr

2 Motorpoint Ltd jobs in Scotland