We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Yarrow, Botanical Place in West Byfleet. This is a Bank position to cover holiday and sickness. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.,

Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
Contribute ideas for improving menus, services, and operational processes.
Support the achievement of food and beverage revenue targets using established systems and processes.
Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Excellent customer service and interpersonal skills
Ability to work as part of a team and build strong relationships
Strong organisational and time management skills
Positive, energetic, and enthusiastic attitude
Willingness to learn, adapt, and embrace continuous improvement, Job-related experience desirable but not essential
Up to 1 year of general work experience delivering to standard

At RVG, you'll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents' lives.

1 Retirement Villages jobs in Scotland