In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty. We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear, practical solutions
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery
Experience delivering excellent customer service across multiple channels
Experience supporting customers with financial products or services
Experience working in a collaborative team environment

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5%/£1,235 on target) based on company performance.
Fantastic company pension - TSB contributing up to 13%
25 days holidays (plus bank holidays)
Private Healthcare
Opportunities to grow your career within a global organisation

3 Santander Bank jobs in Scotland