Ensure that each department delivers a consistently high standard of guest service.

Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

Work alongside all HODs to ensure the smooth running of the day-to-day operations.

Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.

Monitor the hotel function diary and familiarise yourself with all updates & amendments.

Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.

Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

You will be in a customer facing roll so being well presented is a must, a cheerful, friendly personality will ensure our guests get the perfect welcome. The roll will involve a mix of mornings and evenings, 5 days from 7., Aberdeen: reliably commute or plan to relocate before starting work (preferred)

Hospitality management: 2 years (required)

Macdonald Norwood Hall Hotel is looking for an experienced C&B manager to join their team. The Historic Hall was built in 1881 on the site of the 15th Century Pitfodels Castle. Our country hotel in the city steeped in timeless tradition, is a renowned venue for weddings, conferences, private dining and events, along with 73 well appointed rooms.

£26,000 - £30,000 a year - Permanent, Full-time, Pulled from the full job description