Have at least 1 year experience working as a supervisor in hospitality or retail
role

Take charge of creating a clean welcoming atmosphere that surpasses customer expectations consistently aiming to improve service.

Guide and support your colleagues maintaining a safe working and dining environment whilst being the go-to person for day-to-day
queries

Coordinate team efforts. You'll oversee the unit's opening and closing ensuring operational excellence adhering to guidelines and completing necessary documentation.

Focus on operational efficiency staying informed about unit performance championing improvements and simplifying operations.

Recognise and celebrate exceptional service within the team leading by example promoting inclusivity and motivation.

Build strong relationships communicate effectively and make thoughtful decisions ensuring the team's success and delivering excellence in customer service.

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Pay Rate: £12.63 per hour + as a little incentive you will earn an extra £1.50 per hour for hours worked between midnight and 6 am bringing your rate of pay to £14.13 per hour. We offer additional service charge.

Shift pattern: Full Time(40 hours) scheduled between 3:00 am and 10 pm including weekends.

Successful candidates will be required to provide references for the last 5 years and
undergo a Criminal Record Check in line with Airport Security Regulations.

Due to some responsibilities within the Duty Manager role applicants will need to be 18 years of age or over to perform certain tasks or work on
certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel you've come to the right place. We are the Global food travel experts and we have something delicious for everyone. Whether you're flying taking a train or just passing by we have the best food and drink options for you.

We work with more than 500 brands from our own creations like Upper Crust Millie's Cookies Café Local and Beer House to well-known franchises like M&S Starbucks Burger King The Breakfast Club & BrewDog.

Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment driving excellence in customer service. We're seeking a motivated leader with a passion for
fostering success. If you thrive in a challenging yet rewarding atmosphere this role is your next step towards career fulfilment!

WHY JOIN SSP?

At SSP we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises
across the UK.

Flexible Scheduling: To accommodate various lifestyles we are promoting work-life balance

Free Meal and Parking while on shifts

Continuous Growth: Access award-winning training apprenticeships and development programs to enhance your skills and advance your career Duty Manager Development Programme

Help@Hand App: from shopping discounts GP appointments 24/7 help line to financial and wellbeing support for you and your loved ones

Health and Wellbeing Support: Retail Trust flexible working comprehensive family-friendly leave

Culture: We value diversity and inclusion at SSP and we have a variety of networks to
support you such as LGBTQ+ Women's Network Neurodiversity and Disability and many more.

Activities: Barista Competition Millie's Cookies Ice off Challenge Superstars Recognition

Financial Support: Pension Plans Life assurance Share Incentives Scheme Cycle to Work Scheme competitive pay rates and more

Feel like you could belong at SSP? Apply now and start the best part of your
journey!

SSP are proud to be an equal opportunity employer who seek to recruit and retain the
most talented individuals from a variety of backgrounds skills and perspectives.

Job Types: Full-time Part-time

Pay: £12.63-£14.13 per hour

Benefits:

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Free parking

On-site parking

Store discount

Experience:

Supervising experience: 1 year (preferred)

Work Location: In person