Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel., People

Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
Support with engaging, training, leading, and inspiring the housekeeping team
Ensure a consistently high level of customer care is always delivered
Ensure the hotel achieves the set target for all housekeeping related audits
Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
Maintain high staff satisfaction and manage turnover effectively
Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
Conduct regular team member appraisals
Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
Evaluate performance of all team members under your direction
Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly
Ensure all staff are trained and adhere to lost property policy
Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct
Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
To ensure all keys are signed out and in and regular key audits are completed
Assist with the management of lost property
To ensure all maintenance defects are reported and rectified
Promote a culture where all wastage is kept to a minimum
To ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary
To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
All cleaning materials and guest supplies are stored correctly
To check from 75 to 95 rooms on daily basis
To check all vacant ready rooms on daily basis
Public areas and Linen Room quality checks and management
Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
To ensure all stores are ordered in line with company budgets
To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
Linen management using the Linen Tracker

We are currently looking for enthusiastic and self-motivated candidates for the position of, Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
Previous people management experience
Experience of dealing with budgets, including analysing profit and loss
Desirable to have experience of dealing with Health & Safety matters
Excellent interpersonal skills
Excellent written and verbal communication skills
Proficient in the use of Microsoft office packages including Word, Excel, and Outlook
Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
Ability to work effectively under pressure
Excellent organisation skills
Ability to motivate and inspire others
Flexible with a willingness to learn

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

Two weekly payments
Up to 28 days paid holiday per year
Permanent contract of employment
Career progression on to our Management Programs & Flexible Learning Courses
Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
Opportunity to work with great teams for an industry leader!

2 Omni Facilities Management jobs in Scotland