Client Host

Date: 2026-08-28

Location: Edinburgh, Edinburgh, GB, EH1 3

Other details: Any

Closing Date: 2026-09-26T03:22:49.473

The Client Host at Hamilton & Inches

Holds a vital position in the heart of our Sales operations. Embodying the brand in every customer interaction, the Host is the first point of contact in our customer journey. Responsible for anticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton & Inches experience is exceptional. This role is deserving of someone with excellent communication skills, a team player who can be an integral support to our Showroom team to deliver results and who strives to provide exceptional service.

The Role

Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell

Understanding customer needs and proactively assisting to ensure that we go above and beyond

Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers

To assist the Showroom team in all activities relating to the client experience and showroom operations

Manage incoming calls and communication to the Showroom politely and efficiently

Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors

Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies

Work alongside the Security team to ensure safe working conditions for the Showroom

Attend and assist with events as required

Maintain cleanliness standards in our Showroom at all times

Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to

Maintain client confidentiality at all times

The Candidate

Experience in luxury hospitality or retail

Experience in jewellery and watches preferable

Flexible attitude and strong communication skills

Ability to work well under pressure and maintain exceptional customer service at all times

An outstanding passion for delivery of customer service

Meticulous in approach to details

Exceptional phone etiquette

An approachable, confident, courteous manner and ability to provide a high standard of customer care

Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set

#s1-Gen

The Client Host at Hamilton & Inches holds a vital position in the heart of our Sales operations. Embodying the brand in every customer interaction, the Host is the first point of contact in our customer journey. Responsible for anticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton & Inches experience is exceptional. This role is deserving of someone with excellent communication skills, a team player who can be an integral support to our Showroom team to deliver results and who strives to provide exceptional service. The RoleResponsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewellUnderstanding customer needs and proactively assisting to ensure that we go above and beyondRepresent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customersTo assist the Showroom team in all activities relating to the client experience and
showroom operationsManage incoming calls and communication to the Showroom politely and efficientlyAccountable for client hospitality, including the F&B offering, making refreshments for all customers and visitorsMaintain and replenish stock levels across sundries, including customer refreshments, stationery, and general suppliesWork alongside the Security team to ensure safe working conditions for the ShowroomAttend and assist with events as requiredMaintain cleanliness standards in our Showroom at all timesTake responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered toMaintain client confidentiality at all times The CandidateExperience in luxury hospitality or retail Experience in jewellery and watches preferableFlexible attitude and strong communication skillsAbility to work well under pressure and maintain exceptional customer service at all timesAn outstanding passion for delivery of customer serviceMeticulous
in approach to detailsExceptional phone etiquetteAn approachable, confident, courteous manner and ability to provide a high standard of customer careWork well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set

2 Hamilton & Inches jobs in Scotland