Overview Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Service Engagement Manager to join our team in the Glasgow! What we can give you

37.5-hour working week with flexible working options, giving you that much needed work/life balance
25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
Hybrid working anywhere in Glasgow, 2 days office based.
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
Employee Referral Scheme
Flexible benefits package that aims to offer something for everyone
GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects
Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
Private medical cover after 12 months
Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme
Act as a coordinating interface between Presales and Operations ensuring potential operational risks are addressed during bid phase and service line owners have the needed info to approve bids and to review contract proposals.
As part of Presales engagements promote efficiencies and standardisation where possible to reduce the cost of implementing new services.
Co-develop, with the team, and maintain the Service Portfolio Onboarding process and associated supporting documents to ensure an efficient process is put in place and maintained moving forward.
Champion the Service Portfolio Integration throughout the organisation.
Act as the governance in collaboration with Portfolio and Operations, facilitating the updates to existing collateral and its supporting documentation (Service descriptions, HLD, RACI and etc) and their life cycle.
Maintain status on current and new services being onboarded via the Service Portfolio onboarding Process.
Provide accurate and timely data and management information on the performance of the Service Portfolio onboarding and Presales Support process.
As part of a wider team, provide the required advice and input and support towards the Service Intake team to ensure the defined standards are taken in account during the Service Intake process.
Extensive experience of running an in-house or out-sourced service (preferably experience in covering multiple service lines)
Professional attitude, inspiring confidence, and trust both internally and externally: must be able to articulate and demonstrate knowledge and operate at a mid-senior level within an organisation
Certified or strong experience with ITIL Service Transition and Service Operations.
Experience of working on multiple projects or customer engagements, proven ability to prioritise.
Proven management ability: measuring and reporting on performance, assessing position and taking appropriate and effective management actions
Proven strong record of working in a multi-customer tenant environment and understanding the importance of having solid cross-team delivery processes.
Proven track record of dealing with people at all levels in an organisation as well as dealing with technical and non-technical members of staff.
Proactive approach: continuous service improvement and desire to change things before they impact
Ability to handle conflicting situations between different stakeholders and apply sound management judgement.
Tenacity: strong drive and energy to see issues through to resolution when co-operation of multi-parties is required.
Communication skills: Very strong influencing and negotiation skills. Able to present complex issues clearly and concisely.
Ability to show great attention to detail to ensure we document and delivery with the right quality and avoid ambiguity in how we need to deliver our services.

Extensive experience of running an in-house or out-sourced service (preferably experience in covering multiple service lines)
Professional attitude, inspiring confidence, and trust both internally and externally: must be able to articulate and demonstrate knowledge and operate at a mid-senior level within an organisation
Certified or strong experience with ITIL Service Transition and Service Operations.
Experience of working on multiple projects or customer engagements, proven ability to prioritise.
Proven management ability: measuring and reporting on performance, assessing position and taking appropriate and effective management actions
Proven strong record of working in a multi-customer tenant environment and understanding the importance of having solid cross-team delivery processes.
Proven track record of dealing with people at all levels in an organisation as well as dealing with technical and non-technical members of staff.
Proactive approach: continuous service improvement and desire to change things before they impact
Ability to handle conflicting situations between different stakeholders and apply sound management judgement.
Tenacity: strong drive and energy to see issues through to resolution when co-operation of multi-parties is required.
Communication skills: Very strong influencing and negotiation skills. Able to present complex issues clearly and concisely.
Ability to show great attention to detail to ensure we document and delivery with the right quality and avoid ambiguity in how we need to deliver our services.

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

37.5-hour working week with flexible working options, giving you that much needed work/life balance
25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
Hybrid working anywhere in Glasgow, 2 days office based.
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
Employee Referral Scheme
Flexible benefits package that aims to offer something for everyone
GetVibes - our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
To give back to the community and in support of our global ESG programme, you'll be given 1-day paid leave to participate in local volunteering projects
Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
Private medical cover after 12 months
Global Recognition Program - 40+ awards were made last year under our RecogniseMe scheme

2 Getronics jobs in Scotland