Visibility Scotland is now seeking to recruit a part-time (21 hours per week over three days a week) Access to Work Support Worker to join a person-centred team covering NHS Edinburgh and the Lothians. The post-holder will support our community-based Patient Support Worker in various venues, including Edinburgh Community Rehabilitation and Support Service, Longstone, the Princess Alexandra Eye Pavilion and other community venues across Edinburgh.

The role is offered on a fixed-term basis until 31 March 2025 (with possible extension for a further year).

Visibility Scotland's Patient Support Service provides critical services to anyone with visual impairment. The Access to Work Support Worker will support the Patient Support Worker in delivering patient support services from the community. The Patient Support service provides emotional support, information, and practical advice, but most importantly, it listens and responds.

The support provided by the Access to Work Support Worker will primarily be administrative in nature. It includes accessing patient information, transcribing hand-written documents, and entering information on Visibility Scotland’s case management system (CiviCRM).

The patient support worker organizes and delivers community peer support self-management groups. Access to Work Support assists with administrating and organising groups.

It is essential that the Access to Work Support Worker is either a car driver or has access to a car. This includes candidates with an Access to Work Support Worker who could undertake the driving required for the role. Driving the Patient Support Worker to various community venues across Edinburgh and the Lothians is a key element of the role. The community groups require the transportation of aids and adaptations.

The role will also require the post-holder to provide sighted guiding to visually impaired people. Visibility Scotland will provide sighted guiding training.

The post-holder will have a strong command of the Microsoft suite of applications. Experience with Microsoft Teams and Zoom is desirable. Previous experience of using CRM systems (especially CiviCRM) would be beneficial; however, full training will be provided.

You should be a calm, warm and empathetic individual who can quickly build effective working relationships with colleagues and service users. You must possess excellent communication skills, a confident manner and a 'can do' attitude.