Our Customer Service Representatives are the face of our business - your role will be customer facing answering calls from across our many different skills.
There are no sales involved in this role
Focus will be on your ability to resolve issues and queries and inform members on policy details in a confident, friendly, and professional manner

These are entry level positions, all we ask for is some customer-facing experience, and we can teach you the rest.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on finding a solution effectively and empathetically.
Excellent attention to detail and the ability to follow established processes accurately and consistently.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

Earn £24,479 per year!
We are based in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
You will be part of an extensive training programme which provides you with a mix of both product and practical skills to allow you feel comfortable in your role.
Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
Salary for the role is up to £24,479 per annum, based on skills and experience.
We offer 23 days holiday (not including bank holidays)
Eligibility for our discretionary Variable Incentive Plan - giving you the chance to earn extra money each quarter depending on performance.
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
Personal and career development: grow with us and explore career opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).

1 Diligenta Limited jobs in Scotland