Are you an organised, confident and approachable receptionist who thrives in a busy environment? Thompsons Scotland is looking for an experienced Receptionist to join our Glasgow office and provide an excellent first point of contact for clients, visitors and colleagues.

The role at a glance

Location: Glasgow office (fully office-based)

Hours: 34.5 hours per week

Monday to Thursday, 9am to 5pm, Friday, 9am to 4.30pm

Salary: £25,034 - £26,207 per annum (depending on experience)

About the opportunity

Thompsons Scotland is a specialist personal injury and employment law firm. As our receptionist, you will help create a professional and welcoming experience for everyone who contacts or visits the firm. You will manage and route a high volume of calls through Dialpad while carrying out varied administrative work to support the firm.

What you’ll be doing

· Answer, manage and route a busy multi-line Dialpad switchboard efficiently and professionally.

· Take accurate messages and ensure they reach the right person promptly.

· Welcome clients, visitors, couriers and contractors in a warm and courteous manner.

· Respond to general enquiries and direct people to the appropriate team.

· Maintain accurate switchboard and visitor records.

· Keep the reception, waiting area and meeting rooms tidy, organised and welcoming.

· Complete a range of administrative tasks for the firm while continuing to manage incoming calls.

· Help train and support relief receptionists when required.

What we’re looking for

· Experience of handling a busy multi-line switchboard is essential.

· Experience using Dialpad, or a similar program, is preferred.

· Proven ability to multitask, prioritise and remain calm when call volumes are high.

· A friendly telephone manner and a genuine commitment to excellent client care.

· A professional and well-presented manner as the first point of contact for clients and visitors.

· Strong administrative, organisational and communication skills.

· Accuracy, discretion and confidence when handling sensitive information.

· A reliable and flexible approach, with the ability to work effectively as part of a team.

If you enjoy being at the heart of a busy office, can balance calls with administration and take pride in delivering a first-class service, we would be pleased to hear from you.

Benefits:

We want colleagues to feel supported, valued and able to build expertise in the department. You will receive structured training, day-to-day support and opportunities to deepen your client-service and operational skills. Our wider benefits include:

Training & Development Opportunities
Excellent Pension
Death in Service Cover
Flexi-time
Social & Charitable experiences

How to Apply

Closing date: 30th October 2026. CVs will be reviewed as received so early application is encouraged.

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