As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.,

Play multiple roles - from front desk attendant, to barista, to greeter, to bartender, and everything in between
Manage the day-to-day operation of the hotel and Duty Management
Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
Customer service, guest relations & creating positive guest experiences
Help build and be part of a team that delivers results and excellent service the Moxy way
Manage Food & Beverage outlets the Moxy way
Manage hotel room inventory and Check guests in/out the Moxy way
Manage all bills & payments correctly
Resolve guest issues you're able to and escalate when you can't
Empower the team to create activities & activations that engage with guests
Ensure daily meet ups happen daily and encourage the discussion
Support other Reception Managers and follow direction from Captain / Assistant Captain
Promote & support the Moxy brand & the Marriott Bonvoy program
Enforce all food, licensing, security and health & safety policies to work safely
Take care of minor technical requests (e.g. safe, door lock, fuse problems)
Perform First Aid duties in case of an emergency if trained
Adhere to all local licensing laws in respect of the service of alcohol
Handle feedback and requests through the Marriott Guest Satisfaction online platform
Act as a mentor for new crew members and ensure training is complete and refreshed when required
And any other duties that may reasonably be required in line with your main duties

Minimum 3 years' experience of work within the service industry
Must have experience of team management
Knowledge of a property management system such as Opera
Knowledge of POS systems such as Micros
Knowledge of Food Safety & Licensing laws
Personal experience of travel & travel industry
Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
Social media knowledge and experience
Has high energy and a fearless do-it-yourself attitude
Good with people and enjoy chatting with guests
Skilled multitasker who can balance hard work with great service
Knows being relaxed isn't the same as being lazy

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard by Marriott, Element by Westin and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company's pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
Discount on Food & Beverages at Marriott hotels worldwide
Enhanced Maternity/Paternity/Adoption pay
Pension scheme
Twenty eight holidays (annually increasing to max thirty three holidays)
a personality assessment can be part of the recruitment process

1 Hotel Co 51 jobs in Scotland